Avent Merchandise

After purchasing other pumps that I was unhappy with, I decided to rent a breast pump from a hospital. Although it worked great, it was pricey, so I started researching pumps again. I decided on this pump because of the great reviews and also because of the price. I got it 2 days later and hurried home, so excited to try it! However, when I first tried the pump, I found I couldn't control the level of suction. It hurt sooo bad!! I read the manual several times, and couldn't get it to work properly. No matter how gently the trigger was pressed, the suction was 100% strength. When I pump, I always need to start off easy, then gradually increase the suction. I was under the impression that this pump would allow me to do that. I called the customer service number. The lady I spoke with was very nice. She actually plugged in the same kind of pump, and walked me thru, step by step, how to control the suction. When it still didn't work, she apologized profusely, said i must have gotten a defective pump, and overnighted me a brand new one! I got it the next day, tried it, and it worked perfectly! I am so impressed by the awesome customer service! And the pump? It's the best I've ever used...including the rented hospital pump! I will recommend this pump to everyone! The only reason I only gave the design 4 stars is because I always seem to spill a little milk when I'm done. There is always a little bit that doesn't get down into the bottle. Other than that, it's perfect!!

I bought this pump because I had the manual pump already and loved it! The massage petals make this pump extremely comfortable and effective. I have a friend who has a different pump told me she can only pump one side at a time because she has to manually massage the breast she's pumping to get the most milk out of it...my AVENT does this for me!! I always feel empty afterwards and it's quick to set-up, take apart, clean and store!