AutoShack Front & Rear Shock Absorbers Replacement for 1998-2011 Ford Ranger 2001-2009 Mazda B2300 1998-2007 Mazda B3000 4-PC Set

Hello Luis! Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving an incorrect item. We understand how frustrating this can be and want you to know that, based on our records, we were eager to resolve the issue promptly. Our team was prepared to investigate how the incorrect part was sent and ensure it wouldn't happen again. However, we noticed you opted to proceed with the return before we could carry out the investigation. Please kindly refer back to the return instructions we previously shared with you via email to complete the return process. If you need us to resend those details or if there's anything else we can assist you with, we're more than happy to help. Best Autoshack Team

Hello Melvin! We appreciate you sharing your experience. We understand how frustrating it can be when a part doesn’t fit as expected, and we’d like to provide some context for clarity. When you contacted us on November 6 about the fitment issue, we responded promptly and asked for vehicle details so we could review it further. On November 10, you let us know the order was placed by mistake and requested a return for a refund, which we approved the same day and provided return instructions. After receiving your vehicle information, we confirmed that the shocks purchased are designed for a 2003 Ford Ranger FX4 RWD, while your vehicle is 4x4, which requires a different part. Everything we did followed our standard policies, which are applied consistently to ensure fair and transparent service for all customers. Our goal is always to help customers get the correct parts and make the return process as smooth as possible. Please contact us directly through Walmart messages so we can help resolve any remaining concerns. Best regards, Customer Service AutoShack