AutoShack

Hello GZ! We appreciate you bringing this to our attention. We understand how frustrating it can be when a part does not fit as expected, and we’d like to clarify the situation for you and other customers. After reviewing the vehicle details you provided, your 2007 Cadillac DTS Base model is equipped with standard brakes, while the part purchased is designed for vehicles with the J55 brake package. The J55 designation refers to a larger, upgraded brake system with bigger rotors and calipers, which is not compatible with standard brakes. Because of this difference, the part could not be installed on your vehicle. To assist you, we approved the return and provided the return instructions so the item could be sent back properly. We also suggest using Walmart’s fitment tool when selecting parts, as it can help avoid ordering items that may not be compatible with your vehicle. All actions taken were in line with our stated policies, which are applied consistently to ensure fairness and transparency for all customers. Please contact us directly through Walmart messages so we can help resolve any remaining concerns. Best regards, Customer Service AutoShack

Hello Tami! We appreciate you sharing your experience with us. We understand how frustrating return costs can feel, especially when the item is no longer needed, and we’d like to clarify how the process works for you and other customers. Based on your message, the return was requested because the vehicle was traded and the parts were no longer required. Since the return was not due to a defect or shipping error, return shipping costs apply. A restocking fee is only applied if the item is returned used or damaged. We have already approved the return and provided the return instructions, so it can be sent back properly. All actions taken were in line with our stated policies, which are applied consistently to ensure fairness and transparency for all customers. Please contact us directly through Walmart messages so we can help resolve any remaining concerns. Best regards, Customer Service AutoShack

Hello pete! Thank you for your feedback. We understand how important it is to receive your order on time. Once an order leaves our facility, delivery timelines are handled by the shipping carrier, and occasional delays can occur while the package is in transit. We work hard to process and ship orders promptly to help avoid these situations, and we continuously monitor carrier performance to ensure reliable service. If there are any remaining concerns about your order, our Care Team is always ready to help and review the details with you. Regards, Customer Service Team AutoShack