AutoShack

Hello Clovis! We appreciate you sharing your experience. We recognize how frustrating it can be to have concerns about product condition, communication, and refunds, and we value the opportunity to provide clarification for you and other customers. Our records show that we responded on January 10 and 11, requesting photos of the package and item received, including the condition of the box and whether it appeared retaped or tampered with, as this information is required to properly review the issue and proceed with a resolution. We do not sell used or open items, and refunds are issued once the necessary details are provided and the return process is completed. Please reach out to us directly through Walmart messages so we can help address any remaining concerns. Best regards, Customer Service AutoShack

Hello henry! Thank you for the five-star review and for sharing such detailed feedback. We’re glad to hear the parts worked well on your 1999 Mustang, came complete with the needed hardware, and performed quietly even with your existing rotors. It’s great to know you’re happy with the quality and value, especially given how costly brake components can be. We truly appreciate your recommendation, and if you ever need assistance with future orders, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello Janet! Thank you for the five-star review. We’re glad to hear the part fit perfectly and that you’re planning to order again. Your support and confidence in AutoShack mean a lot to us. If you need any assistance when you’re ready for your next order, our Care Team is always ready to help. Regards, Customer Service Team AutoShac

Hello kathy! Thank you for sharing your feedback. We reviewed the situation and would like to provide some clarity. When you reached out regarding the wheel hub bearing, our team approved a replacement right away under warranty. While we do have a shipping address on file, we still require confirmation before sending out any replacement to ensure it goes to the correct location and to avoid delivery issues—especially for warranty shipments. Our team was simply waiting for that confirmation so we could proceed without delay. We do stand behind our products and warranty, and in this case, the replacement was ready to be processed pending your response. If you’re still interested in moving forward, please message us to confirm the shipping address and we’ll take care of the rest. Regards, Customer Service Team AutoShack

Hello Fabio! We’re sorry to hear about your experience and understand how frustrating it is to receive an item that does not match what was ordered. We appreciate you bringing this to our attention. Our Care Team worked with you to review the details, requested photos to verify the concern, and confirmed that the incorrect part was sent. Once this was identified, we arranged a prepaid return label and guided you through the return process so the issue could be properly resolved. If there are any remaining questions or if you need further assistance, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello Potter! We’re sorry to see the one-star rating and appreciate the opportunity to clarify. Our Care Team did receive your message and assisted promptly by approving the return, issuing a prepaid return label, and providing clear instructions so the item could be sent back without additional shipping cost to you. If there are any remaining questions or if you need further assistance with the return process, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello jennifer! We’re sorry to hear about the concern regarding your delivery and understand how upsetting it is when a package cannot be located. After being contacted, our Care Team reviewed the shipment details with the carrier. According to the carrier’s records, the order was marked as delivered to the provided address, and proof of delivery was shared to help support the review. We also offered guidance on next steps to help locate the package. If there are any unresolved concerns or if you need further assistance related to this order, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello Norah! Thank you for taking the time to share your feedback. We understand how frustrating it can be to receive brake pads that do not fit as expected and arrive in less-than-ideal packaging, and appreciate the opportunity to clarify the situation for you and other customers. Brake pad fitment is dependent on specific vehicle details such as trim level, production date, and braking system, and selecting both front and rear sets requires matching those exact specifications. While all items are shipped new and unused, packaging may show signs of handling during transit. Returns are available for unused items, and we are committed to assisting customers with proper fitment and resolution. Please contact us directly through Walmart messages so we can help resolve any remaining concerns. Best regards, Customer Service AutoShack