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AutoShack

115 Journeyman St
Kanata, ON K2T0T2, CA
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Seller Reviews

4 out of 5
1,719 ratings344 reviews

About the seller

Our goal is to provide customers with quality aftermarket auto parts. We put a focus on price with a goal of saving customers both time and money.
Business Name: Auto Shack

Top picks from seller

Seller reviews

4 out of 5 stars
1,719 ratings344 reviews
How seller rating is calculated

Showing 31 - 40 of 344 reviews

5 out of 5 stars review

Accutate description. Great quality. Great price. Great fit. Fast shipping.

reply from Supplier Response

Hello Jim! Thank you for the five-star review. We’re glad to hear the description was accurate and that you were satisfied with the quality, price, fit, and fast shipping. Your feedback means a lot to us. If you ever need assistance in the future, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

1 out of 5 stars review

Doesn't communicate and selling open packages without telling buyer. Most of all refuses to issue refund.

reply from Supplier Response

Hello Clovis! We appreciate you sharing your experience. We recognize how frustrating it can be to have concerns about product condition, communication, and refunds, and we value the opportunity to provide clarification for you and other customers. Our records show that we responded on January 10 and 11, requesting photos of the package and item received, including the condition of the box and whether it appeared retaped or tampered with, as this information is required to properly review the issue and proceed with a resolution. We do not sell used or open items, and refunds are issued once the necessary details are provided and the return process is completed. Please reach out to us directly through Walmart messages so we can help address any remaining concerns. Best regards, Customer Service AutoShack

5 out of 5 stars review

got these for a 99 mustang , came with clips , and grease , look to be of good quality, and I ran them on old rotors with no noise issues or anything , so far I'm happy and would recommend n purchase again since brakes are so ridiculously expensive for a mustang for some reason, anyway 5-star product in every category in my opinion!

reply from Supplier Response

Hello henry! Thank you for the five-star review and for sharing such detailed feedback. We’re glad to hear the parts worked well on your 1999 Mustang, came complete with the needed hardware, and performed quietly even with your existing rotors. It’s great to know you’re happy with the quality and value, especially given how costly brake components can be. We truly appreciate your recommendation, and if you ever need assistance with future orders, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

5 out of 5 stars review

Fit my car like a glove. Will be ordering another set soon. Thank you.

reply from Supplier Response

Hello Janet! Thank you for the five-star review. We’re glad to hear the part fit perfectly and that you’re planning to order again. Your support and confidence in AutoShack mean a lot to us. If you need any assistance when you’re ready for your next order, our Care Team is always ready to help. Regards, Customer Service Team AutoShac

1 out of 5 stars review

The seller won’t do any warranty on the items they sell won’t accept returns. Don’t buy anything from them.

reply from Supplier Response

Hello kathy! Thank you for sharing your feedback. We reviewed the situation and would like to provide some clarity. When you reached out regarding the wheel hub bearing, our team approved a replacement right away under warranty. While we do have a shipping address on file, we still require confirmation before sending out any replacement to ensure it goes to the correct location and to avoid delivery issues—especially for warranty shipments. Our team was simply waiting for that confirmation so we could proceed without delay. We do stand behind our products and warranty, and in this case, the replacement was ready to be processed pending your response. If you’re still interested in moving forward, please message us to confirm the shipping address and we’ll take care of the rest. Regards, Customer Service Team AutoShack

1 out of 5 stars review

I bought a bearing for my Kia Soul with ABS, but it arrived without ABS, and the store wants me to pay for the return shipping, even though the return is their fault.

reply from Supplier Response

Hello Fabio! We’re sorry to hear about your experience and understand how frustrating it is to receive an item that does not match what was ordered. We appreciate you bringing this to our attention. Our Care Team worked with you to review the details, requested photos to verify the concern, and confirmed that the incorrect part was sent. Once this was identified, we arranged a prepaid return label and guided you through the return process so the issue could be properly resolved. If there are any remaining questions or if you need further assistance, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

1 out of 5 stars review

I bought the wrong single part, which wasn't enough, so I needed to return it. I've already placed another order for a product with two parts for both sides, and it's been delivered to my home and installed!

reply from Supplier Response

Hello Potter! We’re sorry to see the one-star rating and appreciate the opportunity to clarify. Our Care Team did receive your message and assisted promptly by approving the return, issuing a prepaid return label, and providing clear instructions so the item could be sent back without additional shipping cost to you. If there are any remaining questions or if you need further assistance with the return process, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

1 out of 5 stars review

I did not get it or left out in open and someone took it

reply from Supplier Response

Hello jennifer! We’re sorry to hear about the concern regarding your delivery and understand how upsetting it is when a package cannot be located. After being contacted, our Care Team reviewed the shipment details with the carrier. According to the carrier’s records, the order was marked as delivered to the provided address, and proof of delivery was shared to help support the review. We also offered guidance on next steps to help locate the package. If there are any unresolved concerns or if you need further assistance related to this order, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

1 out of 5 stars review

The accuracy of the brake pads description was so wrong. I bought 2 boxes (one rear, and one front) of brake pads. neither of them were correct (even though the description for them said they were correct and they would fit my vehicle). One box was completely falling apart and already had the brake pads open from the plastic they were supposed to be in, and the one box was just a little rough. I really need to return them. I can't use them.

reply from Supplier Response

Hello Norah! Thank you for taking the time to share your feedback. We understand how frustrating it can be to receive brake pads that do not fit as expected and arrive in less-than-ideal packaging, and appreciate the opportunity to clarify the situation for you and other customers. Brake pad fitment is dependent on specific vehicle details such as trim level, production date, and braking system, and selecting both front and rear sets requires matching those exact specifications. While all items are shipped new and unused, packaging may show signs of handling during transit. Returns are available for unused items, and we are committed to assisting customers with proper fitment and resolution. Please contact us directly through Walmart messages so we can help resolve any remaining concerns. Best regards, Customer Service AutoShack

Jan 8, 2026
Lonewolf5674
5 out of 5 stars review

package was delivered on time and brake pads look to be high quality but I haven't installed yet so I can't comment about proper fit.