Single Shade or Blind Installation

I ordered a total of 3 shelves and only 1 was delivered. After that, the order was cancelled not by myself and I got a two emails indicating it was cancelled on the remaining two. I got online to customer service and indicated the 1 needed to be picked up and returned, for It's too heavy for my husband to take in the store. The gal told me I would get the info by email for the returning process for the 1, which I'm still waiting for. On top of that, once I placed the original order, I got a confirmation from ‘Angi's List/Walmart' indicating my order has been placed. This was ordered through Walmart, not Angi's List. This order has nothing to do with Angi's List at all. Then, after the one was delivered, I got an email from Angi's List indicating they're gonna be sending somebody over for installation. I informed them I never signed up for that, nor do I want that for my husband would put anything together. Low and behold, I thought it was spam, but it was not, and they showed up at my door, indicating they were here to install the shelving unit. I explain to them I never ordered the installation process, nor did I speak with anybody from Angi's List to order the installation. And that I also chatted online with customer service and explained that the one of three shelves that I ordered won't work and i wouldn't be keeping, and the 1 shelving unit needs to be picked up.. Still waiting for information on how it will be returned - by what company will pick it up and what date. I shouldn't have to pay for postage to ship the retuned item too, since they cancelled the other two items and I didn't get my complete order.

This review is ONLY about the shelving unit itself. Not the individual(s) from ANGI's who were supposed to install the shelf. The shelf itself is very sturdy and holds a lot of weight. We especially like that we can lower it to add/take away stored items. The hand crank is exactly what we needed. Now we paid extra to have it installed. Walmart works with ANGI to hire someone to install it. We gave specific instructions that installing the shelf required two (2) installers and one, tall ladder as our garage ceiling is tall. Our communication was NOT relayed correctly and because of the lack of communication, we hired a non-ANGI work crew to install it. I do NOT recommend purchasing for Walmart/Angi to install the shelf but I DO recommend buying the shelving unit.