Warranty information
Fox Luggage Inc. warrants for a period of five years that this product will be free from defects in material and workmanship from the date of its original purchase. In the unlikely event that such a defect appears during the warranty period, Fox Luggage Inc. will replace the product with a comparable model (i.e. we will endeavor to match your original item, but if it is not available for replacement, we will find a similar model). You do not need to ship the damaged luggage back to us, and you may dispose of it at your discretion. Please note that replacement luggages are not guaranteed to be new, but they will be in working condition. Please note that though we do not charge for the replacement luggage itself, shipping the replacement luggage to you will require a handling fee of up to $40. If the proof of purchase cannot be located, we will also need to collect the $40 handling. We accept payment via credit card or check/money order via mail. Warranty replacement is only valid for US mailing addresses. Customer service only works via email. Customer service has the right to make final judgments. Customer service has the right to refuse service. With this information, if you would like to start a warranty claim to replace your luggage, please send us the following: - Proof of purchase (must show order date, order number, and retail store) - Images of luggage, and damaged area on luggage - FPO Tag (please see sample image attached) - Size(s) of luggage are damaged, if applicable. After we have received those pieces of information, we will follow up with further details and instructions.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
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