L'Oreal Paris Colour Riche Matte Lip Liner, Matte Ing Call

I have used the Loreal sharpener as recommended and I still have a hard time sharpening the lip liner. The quality of the actual product is awesome but they definitely need to step it up on how customers can get to the actual product. I find myself using a razor blade. ;-/....step it up Loreal!!!

I bought a L'Oréal retractable (encased in plastic) lip liner but when I opened the lid and tried to twist it to get a little more of the tip to come up, it wouldn't twist..anywhere. I tried twisting it at the top—nope. It didn't work. I tried twisting it at the bottom at the part where the colored piece of plastic meets the black plastic pencil encasement—still, no. Nothing worked. I ended up pulling the colored bottom piece off to see if I could possible twist it manually from the bottom—nope. It would budge. I tried pushing the bottom part upward—that didn't work either. I've used a LOT of lip liners in my life and never had a problem with any of them until now. I'm very disappointed in this company and will not buy another product if there's again (which will be easy because it's a very competitive market). If I were you, I'd stick with a regular wooden lip lining pencil. The downside is that you have to sharpen them; however, a wooden pencil will not fail to work for you when you need it.