Sonic Electronix

Hello babybuyer22! We do truly apologize that you are having issues with both the audio receiver and Walmart's messaging service. But as we look through our messages, we see that both of your messages were responded to nearly immediately with a full quick test checklist to rule out any potential issues and an offer to assist with a return if the unit was defective. We ask that you please reach out to Walmart customer service directly to let them know that you are not receiving messages, as we can provide screenshots showing that we have in fact, been responding to all of your messages. We have contacted Walmart customer service several times about this exact issue with customers not receiving our messages, but we do think that more customers reporting the issue as well may incentivise them to address any bugs or issues with thier messaging service.

Hello Michael! We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have screenshots showing that we have been responding to every message. We have authorized this return for you on two different message threads and have been sending prepaid labels through the official Walmart messaging service for you. We do apologize that you are having this experience, so we do ask that you please report the issue directly to Walmart customer service so that they can attend to any bugs that may be present in their messaging service.

Hello Beverly! We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have screenshots showing that we have been responding to every message, attempting to help you. As we look into the tracking associated to this order, we do see proof positive that this order was delivered on time to the address stated in the order form at the time of purchase. Your original message stated that you did not receive the earbuds you ordered, but we do not understand fully as this order you placed with our company was for car subwoofers. We do apologize, but we think you may be leaving feedback on the wrong seller in this instance.

Hello brian! We do apologize, but as we look at your incoming messages, we do see that our team has been responding. We are asking about your installation, and please know that if there was any sort of defect or issue with this order we are not only going to take care of you with the return policy, but this order is also covered under warranty. We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have screenshots showing that we have been responding to every message, attempting to help you.