Sonic Electronix

Hello Windy! We do see that you were reaching out to us to return this order, and please know we have been replying with return authorizations and free return labels since the start to address the issue. As we look at our incoming messages from this account related to this order we see that every one of your four messages were answered in under 24 hours, and we provided a free return label to return the order in all four responses. We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have multiple screenshots showing that we have been responding to every message along with attachments for the shipping label.

Hello David! We do see that you were reaching out to us to return this order, and please know we have been replying with return authorizations and free return labels since the start to address the issue. As we look at our incoming messages from this account related to this order we see that every one of your three messages were answered in under 24 hours, and we provided a free return label to return the order in all three responses. We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have multiple screenshots showing that we have been responding to every message along with attachments for the shipping label.

Hello ElCorre! As we review the messages, we see that you messaged in to let us know that you purchased this secondary audio system battery, perhaps believing it would be a replacement for the starting primary battery in your truck. In our messages, we see that we simply authorized the return, provided a free return label, and refunded this order upon its return. You were nice and pleasant throughout the whole exchange.

Hello walt! As we detailed in our messages, we tracked down the issue to the SKU on the listing being incorrect, while the SKU Walmart asked us to send was what you received the description was wrong. We as the seller, do not curate or control the pictures or descriptions on Walmart's listings in every case. We did respond to every message in under 24 hours and provided a return label to return this battery that had incorrect listing specifications. We do see that you were reaching out to us to return this order, and please know we have been replying with return authorizations and free return labels since the start to address the issue. As we look at our incoming messages from this account related to this order we see that every one of your messages were answered in under 24 hours, and we provided a free return label to return the order. We ask that you please contact Walmart support directly to let a Walmart service team member know that you are not receiving messages through the Walmart messaging system. We have multiple screenshots showing that we have been responding to every message along with attachments for the shipping label.