Received delivery right away, which was great since it was a christmas present. Fedex info showed another package needed to be delivered so I called several times with no answers. Finally got response from email. Told them the problem and they assured me everything was there and that I could have it ready to go for christmas. Started building it the weekend before christmas and realized I was correct and not everything was here. Tried getting ahold of them and they replied on facebook. I tried getting them to overnight the remaining items and was told they dont work on saturdays that I would get a tracking number monday. Monday comes and I finally get a tracking number but delivery isnt until after christmas. I got ahold of them again, only through facebook messenger, and the only way I could get it over night delivered isnif I paid, which was their mistake. So I paid and the delivery didnt show up til late christmas eve. I tried to get a refund through fedex for the overnight fee since it didnt make it overnight and was told to go through shipper. Sent them a message and still have not heard back.