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Customer ratings and reviews for
PetSafe ScoopFree Crystal Classic Self-Cleaning Cat Litter Box, Unbeatable Odor Control, Gray
3.9 out of 5 stars
stars
3,591 ratings1,794 reviews
  1. 5 stars59% (2,111)
  2. 4 stars13% (458)
  3. 3 stars7% (246)
  4. 2 stars5% (179)
  5. 1 star17% (597)
How item rating is calculated

Reviews summary

Pros

  • : Setup takes only a few minutes.
  • : Simple and convenient to use and maintain.
  • : Absorbs well with minimal tracking.
  • : Detects presence and absence to trigger cleaning cycles.

Neutral

  • : Can be efficient, but also prone to inconsistencies.
  • : Offers good value, but can be expensive in the long run.
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Customer photos

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Showing 1-10 of 1,794 reviews
Mar 29, 2026
Reviewer name: Jodi
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I'm currently 8 months pregnant and had to take a cute little fur baby in for a friend. Since I can't scoop any litter my husband had me order this automatic litter box and it was absolutely the best purchase I could've made! It comes with everything you'll need to set up including coupons for replacement trays and litter. I got a reusable try but they also sell disposable ones! And bags! The litter will change colors to monitor your cat's health as well. I can't recommend this product enough.

Helpful?21316P4VBRLU825468231
Jun 23, 2025
Reviewer name: julie
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Life changing! I’ve lost track of how many litter boxes I have bought and we have an auto cleaning one with a top on it. The PROBLEM was finding the right box that one of our cats will not sleep in!! I bought this one to see if it being open would make her not feel like she could hide in it. She isn’t sleeping in this one (HUGE BLESSING!) and the litter doesn’t get all over the place! The rake thing cleans it perfectly so I don’t mind being able to see what’s in the litter box lol. There is NO SMELL. We have another cat that is also using the box and his urine usually has a strong odor. The only negative would be the trays aren’t cheap, but I don’t care because this litter box has truly made life so much easier %26 cleaner. I have found the steel trays that you can just add your own crystal litter but for now I’m not changing anything, just going to enjoy this wonderful invention! I highly recommend this litter box for anyone! You will not be disappointed!!!

Helpful?21316P4VBRLU825468231
Jul 13, 2025
Reviewer name: RFG
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Haters aside, I can’t even begin to relate to the critical comments about this item. I set it up in 15 minutes, my 13-year-old Ragdoll cat began using it almost immediately, when he’s done the rake, then automatically moves the waste into a disposal bin, and it just plain works. Flawlessly.

Helpful?21316P4VBRLU825468231
Mar 14, 2026
Reviewer name: Mindy
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Worthwhile with different litter.

I searched for a self cleaning litter box. Others at Petsmart/Petco were much more expensive and not what I needed. The crystal litter it comes with was too rough and unfamiliar to my cats. We switched it to our Dr. Elsey’s cat attract cat litter in it, and that is compatible and my cats will use it. It has a 20 minute timer before the rake scoops the litter into the covered collection bin at the front, so I sometimes will just scoop it myself before that 20 minute mark or double tap the light at the back when it flashes indicating the timer countdown has started, and that will start the rake then at that moment. I do wish the collection tray was maybe set up bigger or differently so the used litter collection can be more blocked from smell too, not just out of sight. The base tray is cardboard, with a section that separates the main litter box area from the collection area. Overall, it’s worthwhile, but could use a few design improvements.

Helpful?21316P4VBRLU825468231
Oct 24, 2025
Reviewer name: Lindan
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Disappointed with product I received!

I purchased this item because my granddaughter has one that works great. The one I received does not work well at all after it cleans I have to run it again and also use a scoop to clean it better and to remove the cat feces from the rake. I also fill in the holes.

Helpful?21316P4VBRLU825468231
Sep 15, 2025
Reviewer name: ALOS
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

disposable tray?

1-inside dimensions 14x15 inches too small,2 disposable tray? cardboard? for the price they should at least include reusable tray,3,feels cheaply maid plastic and bulky, 4,not worth the money,the only thing I liked is the self scooping teck 😉5, crystal litter is too expensive 🫰 I should of did my research before I purchased but they don't specify on the listing.

Helpful?21316P4VBRLU825468231
Jul 16, 2025
Reviewer name: Walmart customer
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do a hard pass on this one

Very poor design. It rakes the cat poo to the end but it doesn’t go into anything just sits under the lid. Poo gets stuck in the rake. The urine soaks into the crystals and the smell is just so strong I have to keep a window open. Have to clean frequently. I think my cheap plastic clump litter box was better

Helpful?21316P4VBRLU825468231
Jun 5, 2025
Reviewer name: Janie
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy this. It does not dry up the cat poop. Instead, the cat poop gets stuck to the metal bars. It also gets stuck when trying to scoop mess under the end door that’s supposed to open and close to hold the mess. The liter itself does not contain/or stop any odor. I’ve replaced the trays multiple times and sooner than the recommended time frame and it makes no difference. I only have one small cat.

Helpful?21316P4VBRLU825468231
May 19, 2025
Reviewer name: carolyn
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Return cat litter boxes.

The Walmart delivery was excellent. The delivery man brought the boxes inside my house. I am extremely disappointed in the litter boxes. Most of the parts were plastic and flimsy. And the sand was not enough to even cover one box. I paid over $100 each and do not feel that they were worth the amount paid. I am 86 years old and wanted to not to have to scoop litter. I hope that you will respond to this message in a timely fashion and what iwill be my next step in returning the boxes. Thank you for your consideration in this matter.

Helpful?21316P4VBRLU825468231
Jun 19, 2025
Reviewer name: Connye
Top Reviewer
Item details
Color: Gray
Sold byTreasure trove hub LLCDelivered byWalmart
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

this litter box requires everyday maintenance.crap get stuck in rake and breaks it into small pieces raking it constantly through rest of litter , sticks to cats feet and tracks outside the box. Then the cost of cardboard pans and litter and you have to scoop it out everyday at least once for 2 cats. Not worth it even if it was free.

Helpful?21316P4VBRLU825468231