Hello AMY! We are glad that you find this watch overall decent and reasonably priced. However, we regret that it did not meet your most important need — the ability to send text messages. Due to hardware and system design limitations, our current product only supports receiving message notifications and does not support replying to or sending messages directly from the watch. We have carefully noted your request and will evaluate the possibility of adding message reply functionality in future product updates. Thank you for your understanding and support!

Hello Kata! After reading your feedback, we feel truly sorry. The issues you encountered are indeed very frustrating, especially when you've already put in so much effort to try. We completely understand how you feel. Your feedback is invaluable, as it directly highlights areas where we need improvement: We will immediately relay your suggestions to our product design team. We strongly recommend providing a larger-font, more concise quick start guide in the future, or offering an online version of the manual with enlarged text. We will also optimize the connection process to make it more user-friendly for all technical backgrounds. Now, let us resolve your immediate issue. We promise to assist you in the most straightforward way possible, without requiring you to navigate complex technical details. You can find the companion app listed in the manual. Search for it in your phone's official app store (such as “App Store” or “Google Play”) and download it. Enable Bluetooth on your phone. Open the app, and it will automatically guide you through pairing with your watch. While innovation matters, our true responsibility is ensuring every user—especially seniors like you who embrace new experiences—can use it effortlessly. You've already made a significant effort; leave the rest to us. We'll all work diligently to assist you until your watch functions perfectly. Thank you again for your candid feedback—it's invaluable to us. Wishing you good health and all the best!

Hello Irene! We sincerely apologize for this unpleasant experience. Please note that your order was delivered through WFS (Walmart Fulfillment Services), and the shipping process is handled directly by Walmart. We recommend that you immediately contact Walmart's official customer service team with your order number, explain that your package was incorrectly returned, and request a reshipment. If you need us to provide any order information to assist you in communicating with Walmart, please feel free to contact us through the purchase platform. Thank you for your understanding and support!