Skip to Main Content
Walmart
All Departments
All Services
Customer ratings and reviews for
Shark Navigator Pet Upright Vacuum, Pet Friendly, 3XL Dust Cup, Self-Cleaning Brushroll, ZU62 Grey
4.2 out of 5 stars
stars
778 ratings570 reviews
  1. 5 stars67% (521)
  2. 4 stars11% (88)
  3. 3 stars7% (54)
  4. 2 stars6% (46)
  5. 1 star9% (69)
How item rating is calculated

Reviews summary

Pros

  • : Simple to use with minimal effort.
  • : Picks up pet hair easily from various surfaces.
  • : Effectively picks up dirt, debris, and pet hair.
  • : Offers good quality at a moderate price.

Cons

  • : Cord length may be insufficient for some users.
Generated by AI

Customer photos

  • +84 images
Sort by |
Showing 1-10 of 570 reviews
May 6, 2020
Reviewer name: Brittney
5 out of 5 stars
5 out of 5 stars review

Seller Verified Purchase

Great vacuum!!!!

Im so happy with this purchase!!! Does a great job, strong suction and gets all the dust. Super easy to use and maneuver. I only had 1 negative that my 12 year old daughter solved!!! There's a brush piece with nowhere to store it on the vacuum. She showed me, if you don't put the hose in here, its a perfect brush holder!!! Way to go kiddo, now its a 10/10 vacuum!! Definitely would recommend this to anyone looking for a great, easy to use vacuum!!

Review from sharkninja.com
Helpful?7L2FMTKCGFR5441026680
Apr 19, 2025
Reviewer name: Ryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shark Vacuum

I wish I would have ordered this sooner absolutely the best vacuum I have ever owned. It's lightweight and portable, great cord length it's perfect for pet owners. Definitely recommend this vacuum if you have pets it also cleans hardwood floors

Helpful?7L2FMTKCGFR5441026680
Sep 8, 2024
Reviewer name: Skyler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Shark you can get!

I've always used Shark vacuums. My previous one had the cord chewed off by our dog so I decided to get a new one. This vacuum does an awesome job at sucking up pet hair and dander! Also is much easier to remove the dust cup and full length handle than on older models. Has a large capacity but is still relatively light. Also if you have pets or a significant other that sheds longer hair 😅 the self cleaning brushroll will save you a lot of time. The long hose and handle are very nice for getting those high up cobwebs. You can also use this puppy on bare floors as well! Definitely the best bang for your buck you can get with Shark considering some of the other models can get pretty pricey. 10/10 Highly recommend this vacuum.

Helpful?7L2FMTKCGFR5441026680
Jul 26, 2024
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This is the second Shark Navigator that I own; one for upstairs and one for the main floor. I like my original one, so getting another was a no brainer. I have 2 long hair cats and my hair is very long. The roller brushes really do not clog or get hair wrapped up in them.

Incentivized Review
Helpful?7L2FMTKCGFR5441026680
Aug 10, 2024
Reviewer name: Christina
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Should’ve bought sooner

I have 2 German shepherds that shed nonstop every day I’m sweeping and vacuuming. I had a cordless shark and it kept clogging to the point I cleaned it and it still wasn’t picking anything up. I used this the first day I got it, easy to install and man the amount of hair it picked up and made my carpet look so clean 😅 definitely happy with this and the cord is a great length. I used it a few times and it haven’t clogged or anything

Helpful?7L2FMTKCGFR5441026680
Jul 24, 2025
Reviewer name: toni
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best vac on the market!

One of the best pet vacuums on the market. Easy to put together. Easy to empty and the filters keep all the debris in and not in the air. Love this vac. Actually this is my second shark vac my first one lasted about 5 years, and had to get another because the cord got chewed.

Helpful?7L2FMTKCGFR5441026680
Oct 2, 2024
Reviewer name: Julia
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I LOVE this vacuum! It doesn’t mark up my wood floors like other vacuums did, I love that you can adjust the suction, it vacuums a rug I haven’t been able to vacuum because it has long hair, and it’s so easy to use plus the price was amazing! The only thing I don’t like about it is the cord, I feel it’s to short! My other vacuum I could plug in once and do pretty much my whole house, but this one I have to keep moving the pluggin around! Other than that I love the vacuum itself! Adulting!

Helpful?7L2FMTKCGFR5441026680
Sep 8, 2024
Reviewer name: J
Walmart Associate
4 out of 5 stars
4 out of 5 stars review

Love Shark products. A little bit less maneuverable than my last shark but no hair stuck to the roller is a big win! The cord is longer too! A huge bonus with a house with few outlets.

Helpful?7L2FMTKCGFR5441026680
Aug 18, 2019
Reviewer name: glunds
3 out of 5 stars
3 out of 5 stars review

Seller Verified Purchase

Not much better than my old Navigator

The Zero-M Brush clogs just as much as my old Navigator and has yet to be able to self clean (yes I read the directions). As it does not separate (as my old one does) it is harder to unclog. It does hold more, but is also harder to push on my short carpet. Over all I am very disappointed with unit.

Review from sharkninja.com
Helpful?7L2FMTKCGFR5441026680
reply from SharkNinja

Hello, We are extremely sorry to hear about your experience with the Shark Navigator® Zero-M® Self-Cleaning Brushroll Pet Pro Upright Vacuum. We would like to learn more about this situation by having you email us at helpfulshark@sharkninja.com. When you email in, please provide your contact information so we can reach out to you directly. We look forward to hearing from you. The Customer Support Team

Jan 11, 2026
Reviewer name: Carebearboo
Top Reviewer
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

for the expensive model it is, I wasn't impressed with the suction. My old sharp vacuum sucks better. The cord is short. There are no headlights. The brush cleaning feature is nice.

Helpful?7L2FMTKCGFR5441026680
reply from SharkNinja Product Expert

Hi there, thank you for your review. We’re disappointed to hear about your experience, especially given the premium price point of this model. We understand your concerns about the suction not meeting your expectations compared to your older Sharp vacuum, the short cord length, and the lack of headlights. While it’s good to hear that you found the brush‑cleaning feature helpful, this isn’t the overall experience we want our customers to have. Your feedback is important to us and has been noted. Comments like yours help highlight what matters most to customers and allow us to better improve our products and features moving forward. Thank you again for taking the time to share your honest feedback. Kind regards, Shark Clean