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Customer ratings and reviews for
Brother MFC-J1360DW Work Smart Wireless All-in-One Color Printer – Prints on Both Sides, Copies and Scans Multiple Pages, Easy-to-Use Color Display
4.1 out of 5 stars
stars
3,095 ratings1,347 reviews
  1. 5 stars62% (1,927)
  2. 4 stars16% (489)
  3. 3 stars8% (241)
  4. 2 stars5% (142)
  5. 1 star10% (296)
How item rating is calculated

Reviews summary

Pros

  • : Offers great cost-to-feature ratio.
  • : Printer is easy to navigate and use.
  • : Printing results have good color representation.
  • : Setup process is generally quick.

Neutral

  • : Can be smooth, but also prone to jamming.

Cons

  • : Printer's ink consumption leads to frequent replacements and high costs.
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Customer photos

  • +38 images
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Showing 1-10 of 1,347 reviews
Oct 4, 2025
Reviewer name: gary
Top Reviewer
Item details
Condition: New
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

very happy with this printer

this printer is absolutely great if you need to be doing every day nome or home business printing. it doesn't have the highest resolution bit the photos "on photo paper " look great. it is faster that my old ink jet from years ago, it simply does the job. mine showed up with the cyan ink cartridge leaking in its package. besides that it was a great experience. unlike others , brother doesn't shut down your printer for using other brand inks... not recommended to do it but they don't punish you for something, even through you bought the printer with your money....

Helpful?2BOEM18KXMS217627810964
Aug 30, 2025
Reviewer name: Asher
Item details
Condition: New
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Printer! Easy set up! Highly recommend!

This printer is very nice! I set it up easily and seen how it test printed which was really good. I am pleased to have a new printer that will work best for me. Although during shipping when it arrive to me, the box was damaged I will this printer is very nice! I set it up easily and seen how it test printed which was really good. I am pleased to have a new printer that will work best for me. Although during shipping when it arrive to me, the box was damaged. I took photos for reference, which made me feel uneasy that the printer would be able to work. But fortunately, when setting it up it printed out for i took photos for reference, which made me feel uneasy that the printer would be able to work. But fortunately, when setting it up it printed out for f flawlessly.

  • +1 image
Helpful?2BOEM18KXMS217627810964
Jun 19, 2026
Reviewer name: terri
Top Reviewer
Item details
Color: Black - New Model
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I searched for weeks before I finally settled on this printer. I love it. Easy set up, prints pretty fast. Came with all the colors u need. Ran out of black and it still prints in other colors. I ordered more ink and it does use other inks compatible with brother but it does tell u to use it at your own risk. We print wireless from all our phones, desktop, chromebook, and other laptops. No issues. Great purchase! Im glad I did my research and went with this one. If u are needing a daily use printer this works good. Son uses it for school, We all use it for a lot of thinks including pictures. Great buy. Happy with my purchase.

Helpful?2BOEM18KXMS217627810964
Jun 20, 2026
Reviewer name: Ronald
Item details
Color: Black - New Model
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Brothers printers are the best for desktops. I never have any problems and cost to use one of the lowest. I hated my last printer, HP. Had so many problems.

Helpful?2BOEM18KXMS217627810964
Jan 29, 2026
Reviewer name: Ethel
Top Reviewer
Item details
Color: Black - New Model
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice print output of colors

Once set-up I like this printer. I will say, for myself, this printer was a bit of a challenge to install. I've set up many printers using the quick set up guide, but this quick set-up guide was far from helpful. I gave up after an hour trying to follow these poor instructions and used the chat feature to Brother, that was just as useless as the quick set-up guide. I called customer service and had a very helpful young man who helped me get this printer installed. After all of this, I would recommend the printer. Maybe it was me, and someone else may be able to install the printer using the quick set-up guide.

Helpful?2BOEM18KXMS217627810964
Jan 5, 2026
Reviewer name: Debbi
Item details
Color: Black - New Model
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

I've been months trying to get this printer hooked up to my internet to use. I have no idea how it works yet because it's not set up by wireless connection! YET! I thought this printer had a direct wire connection to my computer as well as wireless but it's only wireless and I am still trying to get it hooked up! Thought the problem was drivers so I bought a driver updater… nope, still not hooked up! Ugh

Helpful?2BOEM18KXMS217627810964
reply from Brother

Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having connectivity issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. Please be advised, reset the network card first and then connect to wireless network. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32511070003/workspaceContext/workspace/processedPrint/Answer/174279 Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32511070003/workspaceContext/workspace/processedPrint/Answer/189037 Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32511070003/workspaceContext/workspace/processedPrint/Answer/185118If you still have difficulties, please contact Brother Customer Service at:https://www.brother-usa.com/support/MFCJ1360DW

Nov 21, 2025
Reviewer name: Sarah
Item details
Color: Black - Old Model
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not what I expected

Printer jams frequently and now it's not printing clearly. Words are missing and printings are of not of good quality. I bought extra warranty and apparently it doesn't cover anything.

Helpful?2BOEM18KXMS217627810964
reply from Brother

Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having print quality and jamming issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. Please be advised, for the print quality it would be best to do a deep cleaning of the print heads call a initial purge. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32510240001/workspaceContext/workspace/processedPrint/Answer/181618 For the jamming. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32510240001/workspaceContext/workspace/processedPrint/Answer/174838 Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32510240001/workspaceContext/workspace/processedPrint/Answer/176200 Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32510240001/workspaceContext/workspace/processedPrint/Answer/176201 If you still have difficulties, please contact Brother Customer Service at:https://www.brother-usa.com/support/MFCJ1010DW

Jul 24, 2025
Reviewer name: sdgirl49
Item details
Color: Black - Old Model
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No starter ink

I'm giving 1 star only because the printer didn't come with starter ink. It may be a good printer, but I can't complete the setup without ink. I'm not sure if this is an issue with Walmart or the manufacturer, and I haven't been able to find any information about what to do when part of the product is missing. Who you gonna call?!

Helpful?2BOEM18KXMS217627810964
Nov 26, 2025
Reviewer name: Doris
Item details
Color: Black - New Model
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

VERY, VERY, UNHAPPY CUSTOMER--WANT REFUND!!!!!!!!!

Had Brother Printer for a few weeks...it stopped scanning, would not make copies, ink cartridges apparently almost empty when delivered...I plan to return for a full refund!!! ALSO, printing process stopped many, many times... Very, Very, Very UNHAPPY CUSTOMER!

Helpful?2BOEM18KXMS217627810964
reply from Brother

Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I understand you are planning to return the Brother MFCJ1360DW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:https://www.brother-usa.com/support/MFCJ1360DW

Jan 17, 2026
Reviewer name: Leanne
Item details
Color: Black - Old Model
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Stopped Printing

This printer was fine initially, but then started printing poorly, streaky %26 finally completely illegibly. I did all trouble shooting, cleaned the heads, checked the paper alignment, ink cartridges, etc %26 nothing is working. We're likely going to have to either try to return it, take it to a tech store to try to clean internally, etc. It's not really worth the hassle, in my opinion, but I don't want to have to buy a whole new printer either.

Helpful?2BOEM18KXMS217627810964
reply from Brother

Thank you for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having print quality issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. If you still have the machine, we’d like an opportunity to help by performing a special cleaning. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/178022If you still have difficulties, please contact Brother Customer Service at:https://www.brother-usa.com/support/MFCJ1010DW