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Customer ratings and reviews for
Restored Brother Wireless MFC-L2820DW Compact Monochrome All-in-One Laser Printer with Copy, Scan and Fax, Duplex and Mobile Printing
4.2 out of 5 stars
stars
399 ratings169 reviews
  1. 5 stars63% (252)
  2. 4 stars16% (65)
  3. 3 stars9% (35)
  4. 2 stars5% (21)
  5. 1 star7% (26)
How item rating is calculated

Reviews summary

Pros

  • : Suitable for small to medium-sized office spaces.
  • : Setup takes less than 30 minutes, including network configuration.
  • : Offers great quality at a reasonable price.
  • : Simple setup and operation for various tasks.

Neutral

  • : Can be high-resolution, but may struggle with file types.

Cons

  • : Printer consumes more ink than expected, leading to frequent replacements.
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Showing 1-10 of 169 reviews
Mar 9, 2026
Reviewer name: Happy Camper
5 out of 5 stars
5 out of 5 stars review

Brother Multifunction Laser

I love this multifunction laser. It is quiet and quick printing. The scanning and copying are real conveniences. It was intuitive to setup and learn the functions. The only "problem" was getting used to a different way of doing actions. I was getting very disillusioned with my HP printer and it finally literally burned up.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
Mar 7, 2026
Reviewer name: auntsuzie
5 out of 5 stars
5 out of 5 stars review

Love it!

Got this model a couple months ago to replace my old Brother printer that was wearing out. I really like this new all in one duplex. The print quality is excellent, and so easy to use for printing, copying and scanning. Step up took only a couple minutes and was super easy to do. Easy to print from the Brother app on my phone or from my PC.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
Apr 13, 2026
Reviewer name: Jerry
5 out of 5 stars
5 out of 5 stars review

Excellent Home Office Equipment

Excellent B&W laser printer, copier & scanner with auto document feeder and useful LCD menu. I chose this one over others such as from HP, Canon, Epson. etc. because of reliability of Brother products, small size and reasonable cost for toner cartridges.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
May 8, 2026
Reviewer name: Tom from Hudson Valley
5 out of 5 stars
5 out of 5 stars review

Decent machine

Generally good machine. Speed and print quality is fine. Seems to go through toner faster than my previous Brother printer. I was concerned about how loud it might be after some other reviews but I do not find it particularly loud. I would recommend it as a good workhorse.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
May 4, 2025
Reviewer name: AUGUSTE
5 out of 5 stars
5 out of 5 stars review

Seller Verified Purchase

Satisfied

Prompt delivery. Easy setup

International review
Review from Brother Canada EN PROD
Helpful?659VT2TAVLGK15203114480
May 3, 2026
Reviewer name: Starry
4 out of 5 stars
4 out of 5 stars review

Be Aware of Hidden Print Jobs

Great but--- I had an HP printer before and somehow this printer had the old print in its system, and I had to ask copilot how to fix it. The HP printer is off my computer as well as no print jobs in queue. Therefore, with copilot's help I had to reset the printer to purge the files in it. So far now so good.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
Apr 4, 2026
Reviewer name: Blue Bobo
3 out of 5 stars
3 out of 5 stars review

You should have saved my MFC 7220

I would much prefer having been able to keep my MFC 7220 that worked unerringly for a decade, but is as I ride sitting curbside waiting for someone wanting a good quality reliable machine to use with Linux or Windows 10. This is thanks to Brother and Microsoft being unwilling to work with one another to preserve the drivers that Windows 11 will not install without breaking your machine (Yes, I tried, that happened.) So now I have a refurbished , more incertain quality review, louder MFC with fewer features, a more complicated and unnecessary UI. The only advantage I see is wireless connectivity.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
Mar 5, 2026
Reviewer name: RoBa
3 out of 5 stars
3 out of 5 stars review

Printer +, clearing errors very difficult

Mostly I love the printer. However, the software connection has become increasingly unstable, creating many printer errors which freezes up the access to printing and requires many reboots of both computer and printer to clear the problem print job from the print queue. Were it not for that, it would be perfect!

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
reply from Brother Customer Service

We appreciate your feedback regarding the Brother MFC-L2820DW. If you are still having difficulty with your machine we would love to help. Please contact Brother Customer Service at: https://www.brother-usa.com/support

Jun 11, 2026
Reviewer name: Brother is garbage
1 out of 5 stars
1 out of 5 stars review

Won't stay online, don't buy

This is supposed to be a Wi-Fi printer, but it won't stay connected to my computer or network. Every time I go to use it it's off-line. I click troubleshooting and they want me to register for the 10,000 time. They also want me to install a bunch of their crappy software just to run a stupid printer

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
reply from Brother

We are sorry to hear that you are experiencing connectivity difficulties with your Brother MFCL2820DW unit. At Brother, customer satisfaction has always been our top priority, and we would welcome the opportunity to assist you. Please contact our support team for assistance: www.brother-usa.com/contact-us

Oct 25, 2025
Reviewer name: Jayay
1 out of 5 stars
1 out of 5 stars review

Problems

I used this to replace a Brother printer I'd had for 15 years. This one tripped my circuit breakers every time I tried to print something. Setup was difficult. I had to call the company to help set it up. Finally, right out of the box it was louder than the 15-year old Brother I was replacing. I'm going to give Brother another shot and choose a different printer.

Review from brother-usa.com
Helpful?659VT2TAVLGK15203114480
reply from Brother Customer Service

Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having circuit breakers and noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/MFCL2820DW