Restaurantware-16 Ounce Mason Jars With Handle, 10 Dishwasher Safe Mason Jar Mugs - Scratch Resistant, Lead Free, Clear Glass Drinking Glass Jars, For Cocktails, Sodas, Shakes, Or Juices

After a rather long wait, I finally got my glass Mason Jar mugs delivered. I picked up the box and noticed a sound that didn't sound very good. When I opened the box, there was a box...within a box (no packing to keep the smaller box from slamming to and fro. There were 4 totally smashed mugs. We're talking glass shards. I figured, "Well, at least there are 6 left that I can use." How WRONG I was... 1 mug had a circumferential break at the base that could have let the entire base come loose at a bad time. I decided to do a "ting test" on the remaining 5 mugs. 4 pass and 1 gave a "thud". after examining the mug thoroughly, I found bilateral cracks at the base of the handle. By now, I'm pretty upset and write a scathing email to the company, pictures included. The following morning, I was surprised to see a response from Jasmine F (Last name withheld for privacy) in the Customer Success Team. That woman took OWNERSHIP of that problem and not only does she have replacements for the broken mugs, she told me to keep the 4 that "tinged" but she decided not to replace the 6 broken, she decided to replace the entire order at no charge. She also gave special instructions to the shipping department to make SURE the packing was well done. In a world where too many companies seem to think that customer service is just another expensive luxury, this company seems to understand that good customer service is the best sales tool. P.S. The mugs are AWESOME!