Arctic King 7.1 Cu ft Upright Convertible Freezer/Refrigerator, Stainless Steel

I just received the freezer, and the delivery personnel did not provide any prior notice, so there was no opportunity to inspect it properly. The freezer arrived with an extremely large dent on the upper rear section. The refrigerator may be operational; however, due to the severity of the damage it arrived with, the price should be adjusted. The listed price reflects a unit in perfect condition, which is not the case here. Additionally, in the Walmart app there is no link to file a damage claim for the product. It only states that you have 48 hours to submit a claim, but the only option available is to return the item.

I order this freezer and I had been waiting for it a long time Fex dropped it off on the 19 April I received it the shelves were broken I immediately call Customer Service at Walmart. I spoke to a gentleman. He took my information and said that it will take 10 days to process it. I waited. I talk to a lady and she said sure enough that it will take 10 days which would be the 1 of May I called back nothing happened. She told me to take pictures which I did found out. It was dented. I talked to another gentleman. He said it was gonna take 48 hours to 48 hours has passed when I found out the shelves was broken. I had to take and take the box and tear it open to get the freezer out when I talk to them when it was delivered I had to tear the box open and had no way to take the freezer back to Walmart as I explained to them I am 74 years old and I had delivered. Also that's why I had explained to them. The young lady told me to take pictures which I have and just to wait for the decision which I have nothing have happened I called back another young man said I would hear something in 48 hr I have not heard anything it's hard living on a fixed income and you have to save money for something you need and you looking for people to treat you right or stand on there word if I had a way like I told the young man I would have taken it back why you think I had it delivered? I have everything recorded just like they do.