Sony WH-1000XM5-BLACK Wireless Over-Ear Noise Canceling Headphones - Black with 2 Year Amber Protection Plan (2022)
Sony WH-1000XM5-BLACK Wireless Over-Ear Noise Canceling Headphones - Black with 2 Year Amber Protection Plan (2022)
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Sony WH-1000XM5-BLACK Wireless Over-Ear Noise Canceling Headphones - Black with 2 Year Amber Protection Plan (2022)

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Key item features

  • Advanced Noise Cancellation: Features 8 microphones and two processors for industry-leading active noise cancellation, automatically optimized for the surrounding environment.
  • Superior Audio Quality: Engineered with Sony's Integrated Processor V1 and 30mm driver units, delivering magnificent sound quality with a wide frequency response range of 20Hz - 20kHz.
  • Extended Battery Life: Offers up to 30 hours of playback on a single charge with noise canceling, and 32 hours with noise canceling off, plus quick charging for 3 hours of use after 3 minutes.
  • Intuitive Controls: Equipped with touch controls for music playback, volume adjustment, and voice assistant activation, alongside 4 beamforming microphones for clear hands-free calling.
  • Connectivity & Sound Features: Supports Bluetooth with a 32ft range, multi-point connection, Ambient Sound Mode, Dolby Atmos, and 360 Spatial Sound Personalizer.
  • Included Accessories: Comes with a collapsible carry case, a 3.5mm cable, and a charge cable for convenience.
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Current price is $398.00
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Showing 1-1 of 1 review

Apr 15, 2026
Didka
Sold and shipped byWalts TV
2 out of 5 stars review

Verified Purchase

Good brand but not the design

​I was excited to use the headphones, but my experience ended in total disappointment. After just one use, the hinge mechanism completely failed. Probably defected.

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Helpful?19C1V8VMJ4C615147658800
reply from SonyListens

Hello Didka,Thank you for considering Sony products.We apologize for the inconvenience caused by the hinge mechanism failure on your WH1000XM5 headphones after just one use. We understand how disappointing this must be, especially when you were looking forward to enjoying your new headphones. Please be advised that the Sony limited warranty covers manufacturing defects, but damage from regular use or accidental impact is generally not covered.To assist you further, we recommend contacting our authorized service partner, Encompass, who provides specialized repair services with genuine parts that might offer a more affordable solution: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.We have forwarded your feedback about product durability and support accessibility to our quality assurance team for review. Your input is important to us as it helps improve our products and services.Best regards,-Fred