GREOO Queen Size Mattress 12" Hybrid Mattress in a Box Gel Memory Foam and Pocket Springs with Motion Isolation, Medium Firm, Pressure Relief, CertiPUR-US® & OEKO-TEX® STANDARD 100 Certified

Hello anonymous! Thank you so much for taking the time to share your honest feedback about our mattress - we truly appreciate you letting us know about your experience, from the firmness to the packaging, as it helps us keep improving for all our customers. First, we wanted to acknowledge your note about the mattress being extra firm. It’s worth sharing that adjusting to a new mattress often takes time - our bodies naturally “get used to” the feel of our old mattresses, even if they aren’t the most supportive. For many sleepers, it takes 2 - 4 weeks for muscles and pressure points to adapt to a new level of firmness; what feels too hard at first can soften into balanced support as your body adjusts. We’re glad you found a simple fix with the mattress cover to make it work for you in the meantime! Regarding the mattress being thick, heavy, and needing two people to carry the box: We completely understand this was a hassle. Mattresses are inherently large items, and the 14" Queen size you purchased is designed with extra thickness for enhanced comfort - this does mean it will be heavier than smaller or thinner models. To make it as manageable as possible, we compress the mattress into the smallest possible packaging for delivery, but the size and thickness of a Queen mattress do mean it will still require a little extra help to move. We hope this context helps explain why the box felt heavier, and we’ll keep this in mind to add clearer handling tips for future customers. Again, thank you for sharing these details - your input helps us make better choices, and we’re glad you found a way to make the mattress work for you. If you ever have more questions or need help down the line, feel free to reach out anytime. Warm regards, Greoo Support Team