Body Solid GDR60KRT Dumbbell and Kettlebell Rack

This is more about the order/shipping process than the product which unfortunately I cannot rate because it looks like I'm not going to receive it. I did receive one piece of the product which apparently ships in two packages. After waiting a couple of days and FedEx showing the product was delivered I contacted Walmart to let them know I did not receive the entire unit. After getting nowhere except passed around to four different people and eventually disconnected I just processed to return the one piece to the store which will be a big pain because it's very large and heavy. I then notice online via the FedEx app that the other package was apparently damaged and was returned to the shipper. I am not sure why Walmart wouldn't have had this information available when I contacted them or at the very least could tell it shipped in two packages. Very frustrating. If I didn't have the ability to research this on my own and was relying on Walmart I would be completely unaware of what was happening. It would be nice if someone would contact me to let me know what was going on and if they could just ship another item rather than having me deal with hauling this thing back by myself.