Records management is an area of information management that is still struggling for recognition, especially within the public sector, yet it is very fundamental for enhancing public service delivery and socio-economic development. In developing countries, records management is still in infancy stages. This book resulted from a records management study within fifteen government ministries in Swaziland. The public sector has experienced a lot of growth in terms of functions and services in recent years. This has impacted on its record keeping and handling. Records management is key for survival of not only the public sector, but all organizations that provide services to humanity. This book highlights a combination of factors and players that influence proper records management in an organization. It is useful to all information management professionals, especially those with interest in records management, public service development and research.
