How to Negotiate Like a Pro: 41 Rules for Resolving Disputes (Paperback) by Mary Greenwood

* Focus on the goal and resist being distracted by emotions
* Request ground rules
* Avoid negotiating against yourself
* Do your research
* Know when to walk away

Greenwood lists each rule and subsequently offers a concise explanation on how and when to use it in your negotiations. She explains the emotional frame of mind you need for negotiations and reveals the preparations, strategies, and tactics required to close the deal. Telephone and on-line negotiations are also discussed.

Whether you're involved in a professional dispute with another business associate, your boss, or even an online seller, How to Negotiate Like a Pro will put you ahead of the game!