Warranty information
"LIMITED WARRANTY
Terms of the Saga Limited Warranty
Please read the Limited Warranty carefully. Most instruments are covered by a one year Limited Warranty against defects in workmanship and materials to the original retail purchaser. Specific remedies include repair or replacement at our option. The customer is responsible for freight in both directions. Some items, such as strings and natural skin heads, and some types of “defects,” such as normal finish aging and crazing, are specifically excluded. Abuse, normal wear, normal changes due to climate, preventable weather-caused cracks and seam separations, etc., are also excluded. Many potential problems and possible misunderstandings may be avoided when the selling dealer explains proper care and maintenance to the consumer at the time of sale.
Warranty Returns should be handled through the Original Selling Dealer whenever possible. Call us and explain the nature of the problem. Please be specific. If possible, have the instrument in front of you when you call—this will make it easier to provide us with detailed information. Also, you will need to know the date and number of the invoice on which you purchased the item. Please have this information ready when you call. If a Return Merchandise Authorization is issued for a warranted problem, please be extra careful when packing and shipping the item to us.
"
