Western Digital 320GB WD Blue SATA HDD, 2.5" Mobile Hard Drive, 5400 RPM, 8 MB Cache - WD3200LPCX

Hi Shawn, We're sorry to hear about your user experience with the WD Blue Hard Disk Drive and appreciate your time in providing this review. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by referring to the WD support page. "How to check an internal drive for defects, problems, corruption, or a power issue": Search for knowledge base article: 15514 We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows. "Testing a drive for problems using Data Lifeguard Diagnostics for Windows": Search for knowledge base article: 6226 If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": Search for knowledge base article: 10336 We would like to get the chance to work with you directly to help discover the root of your hard drive’s abnormal behavior. You can contact us by phone with reference to the Amazon review. Need Help? Please see our "Contact Us" page for information

Hello, We're sorry to hear your user experience with the WD Blue Hard Drives and appreciate your time for providing this review. Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.