Omn.Univ.Europ. AmÃ©lioration de processus de production de services, (Paperback)

(No ratings yet)

Key item features

Omn.Univ.Europ. AmÃ©lioration de processus de production de services, (Paperback)
Author: Omniscriptum
ISBN: 9786131558467
Format: Paperback
Publication Date: 2018-02-28
Page Count: 364

Specs

Book format
Paperback
Fiction/nonfiction
Non-Fiction
Genre
Business & Investing
Publication date
February, 2018
Pages
364
Subgenre
Management

Current price is $127.00

Price when purchased online

Free shipping
Free 90-day returns

How do you want your item?

I want delivery savings with

Plus, get 50% off an annual plan at checkout!

How do you want your item?

Ships to

Arrives by Thu, Jul 2

Sold and shipped by Walmart.com

Free 90-day returns

This item is gift eligible

More seller options (1)

Starting from $144.43

Get 50% off a year of Walmart+

Exclusions, T&C apply.

About this item

Product details

Ce livre traite de l'amélioration de processus de production de services. Après avoir discuté des concepts de services, les deux approches de qualité la "qualité conçue" et la "qualité perçue" sont étudiés. L'amélioration de processus passe par sa transformation pour augmenter son efficacité et/ou son efficience. L'utilisation de la simulation est incontournable pour atteindre cette amélioration mais aussi pour concevoir des processus performants de production de services. Dans la seconde partie du livre, les techniques de simulation de processus: "Simulation basée sur les objets (OBS)", "Simulation orientée objets (00S)" et "Simulation multi-agents (MABS)" sont présentées. Les apports de la simulation sont discutés sur la modélisation de service d'urgences d'un hôpital.

Omn.Univ.Europ. AmÃ©lioration de processus de production de services, (Paperback)
Author: Omniscriptum
ISBN: 9786131558467
Format: Paperback
Publication Date: 2018-02-28
Page Count: 364

info:

We aim to show you accurate product information. Manufacturers, suppliers and others provide what you see here, and we have not verified it.

Specifications

Book format

Paperback

Fiction/nonfiction

Non-Fiction

Genre

Business & Investing

Publication date

February, 2018

Warranty

Warranty information

Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.