AutoShack Front & Rear Brake Calipers for Hyundai & Kia, Tucson 2010-2015 Sportage 2011-2016, AWD FWD L4 2.0L 2.4L

Hello Riccotize! We’re sorry to hear about your experience and understand how frustrating this situation must have been. Based on your interaction with our Care Team, we can confirm that assistance was provided to help process your return and resolve the concern. Our team requested additional details to verify the issue and determine whether a prepaid return label could be issued. You were also given the option to proceed with a return without the investigation if preferred. We want to clarify that returns for our items must be handled directly through us, and a replacement or prepaid return label is issued once the necessary verification is completed. This step helps ensure the correct resolution is provided as quickly as possible. We apologize if this process caused any inconvenience or gave the impression that your concern was not being addressed. Our Care Team is always ready to help if there are still unresolved issues, and we remain committed to assisting you until this is fully resolved. Regards, Customer Service Team AutoShack