Warranty information
Limited One-Year Warranty on Specified Petmate Products:LIMITED ONE-YEAR WARRANTY Warranted one year from date of retail purchase against defects in material and workmanship. Solely for the benefit of the original consumer purchaser. (Retain your dated sales receipt as proof of purchase).COVERED: Replacement of defective parts and labor, and product return to consumer.NOT COVERED: Damages caused by abuse or failure to perform normal maintenance. Any other expense. This Warranty shall not apply to any defect, malfunction or failure to conform with the Warranty provisions if caused by damage (not resulting from defect or malfunction) due to unreasonable use by the Purchaser. This includes CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights which may vary from state to state.QUALIFICATION FOR WARRANTY PERFORMANCE: Return product with proof of purchase and narrative description of the defect together with your name and address, freight prepaid, to: Doskocil Manufacturing Company, Inc., Warranty Division, 4209 Barnett Blvd., Arlington, Texas USA 76017. This product will be repaired or replaced at Doskocil's option and will be returned to you, postage prepaid, as soon as practicable, but in no event later than 45 days after received by Doskocil.To file a Warranty claim:If your package states that your item has a warranty the warranty begins on the date of your retail purchase. If your item is still within the specified warranty timeframe follow the steps below.• provide copy of purchase receipt.• pictures showing the defect.• description of the problem.• name, address and telephone number.• mail the above directly to Petmate at:PetmateAttn: Warranty Dept.PO Box 1246Arlington, TX 76004-1246.For Warranties on the following items:For the products below, the process requires additional steps. In addition to the above please send in the following with your warranty claim.• Programmable Feeders - we require the lid along with the above information.• Fusion pumps - cut the cord from the product and send it in with the above information.• Fresh Flow pump - Send the full pump to the address above.
