Customers at Work: New Perspectives on Interactive Service Work, (Hardcover)

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Customers at Work: New Perspectives on Interactive Service Work, (Hardcover)
Author: Palgrave MacMillan
ISBN: 9781137293244
Format: Hardcover
Publication Date: 2013-07-25
Page Count: 257

Specs

Manual & guide type
Instruction Manual
Book format
Hardcover
Edition
2013 Edition
Pages
257
Language
English
Brand
W Dunkel

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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Customers at Work: New Perspectives on Interactive Service Work, (Hardcover)
Author: Palgrave MacMillan
ISBN: 9781137293244
Format: Hardcover
Publication Date: 2013-07-25
Page Count: 257

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Specifications

Manual & guide type

Instruction Manual

Book format

Hardcover

Edition

2013 Edition

Pages

257

Warranty

Warranty information

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