Warranty information
Manufacturer's Warranty Surya stands behind their rugs and never intentionally ships or sells defective merchandise. Your Surya rug should arrive to you completely free of defects. If the carrier who delivers it to you has damaged your rug, refuse the shipment and notify us immediately. Please also note any damage on the bill of lading. If you notice shipping damage after receiving the order, or are unhappy with your rug for any other reason, contact us immediately. Surya has a thorough return policy that covers just about every circumstance. The bottom line is this: you should be 100% satisfied with your purchase.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
