Pfister Ashfield Toilet Paper Holder BPH-YP1U Rustic Bronze
Pfister Ashfield Toilet Paper Holder BPH-YP1U Rustic Bronze
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Pfister

Pfister Ashfield Toilet Paper Holder BPH-YP1U Rustic Bronze

|2 ratings
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Key item features

  • Pfister BPH-YP1U Ashfield Bathroom Accessories
  • Paper Holders
  • Rustic Bronze
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2 out of 5 stars
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Showing 1-2 of 2 reviews

Jun 5, 2015
chasa2002
2 out of 5 stars review

Love the look, but constantly needs tightening

We have had these and the single towel holders installed in our home for about 7.5 years. They look great, but the paper/towel hook regularly loosens from the stem/base and will eventually fall off. I have to go through the home regularly to retighten them, which is a pain because you need to loosen/remove a small screw underneath the hook, pull the hook out, then tighten the screw that hold the hook onto the stem/base, put the hook back in, and tighten the small screw. This requires 2 different sizes of screwdrivers.

Review from pfisterfaucets.com
Helpful?4OBOY50E6AFD19343440
reply from Community Manager

Hello chasa2002, We are so sorry to hear that the base of your towel holder keeps coming loose. We totally understand your frustration, and want to get this corrected for you. Our customer service team can troubleshoot what could be causing this ongoing issue, and if need be we can send a new towel holder. We want your Pfister experience to be a good one, and having to adjust the tightness of the screw over and over again, doesn't sound like a great experience. Please call our customer service team at 1-800-PFAUCET (1-800-732-8238). We've created case number 201506027766 for you, in order to expedite the process. Thank you for taking the time to share your feedback. Pfister

Aug 9, 2015
Tosca
2 out of 5 stars review

arm falls off toilet paper holder

I am also having a similar issue with arm of toilet paper holder falling off. Love the Ashfield faucet, and satisfied with towel rack, but toilet paper holder is regularly losing its post. Unlike previous reviewer, I haven't been able to get the screw tight--it dangles, and looks awful.

Review from pfisterfaucets.com
Helpful?4OBOY50E6AFD19343440
reply from Community Manager

Hello Tosca, We are very sorry to hear about the installation problems you've been experiencing with your Ashfield tissue holder. We would love to troubleshoot what is causing it to continuously come loose from it's post. It looks as though Wendy from our consumer service team has been in touch with you, and will ensure that this gets resolved for you right away. If you need further assistance, or have any additional questions about any Pfister products, or our Lifetime Pforever warranty, please do not hesitate to contact us directly at 1-800-PFAUCET (1-800-732-8238). Thank you, Pfister