Warranty information
HORI Product Limited Warranty HORI warrants to the original purchaser that the product purchased new in its original packaging shall be free of any defects in material and workmanship for a 1 year from the original date of purchase. Warranty Support Under this warranty, if a defect should occur, HORI, at its option, will repair or replace the product at no charge (Shipping charges may apply). To obtain warranty service, you must first contact us at info@horiusa.com with your original receipt or other proof of purchase. Once we approve your warranty support request, we will provide you with a Warranty Application form that you will need to fill out. All returns must be shipped pre-paid via a traceable shipping method with a tracking number (UPS, FedEx, DHL, USPS, etc.). Customer must pay for return shipping to HORI USA for any warranty support to be considered. The shipment must include the defective product, proof of purchase (copy of receipt or credit card receipt), a brief letter describing the defect or issue with the product, your return mailing address (no P.O. Boxes) and contact telephone number. HORI shall not be responsible for any loss or damage to the product during shipment. Warranty Limitation This warranty does not apply to normal wear and tear over an extended period of time or when the product has been damaged due to external causes including abuse, accident, usage not in accordance with product instructions, misuse, negligence, improper installation, or if it is modified or tampered with, or by any other causes not related to materials or workmanship. Products purchased from unauthorized dealers, including second hand purchasing online or through any resellers, shall not be covered under this warranty. ANY APPLICABLE IMPLIED WARRANTIES AND/OR CONDITION OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE WARRANTY PERIOD AS DESCRIBED ABOVE (1 year). IN NO EVENT SHALL HORI BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
CHOKING HAZARD - Children Under 3