Live Tradescantia Nanouk Plant - Colorful Foliage - Bright Light - 4" Decorative Pot Cover - Thorsen's Greenhouse

I am a houseplant enthusiast, and I have been patiently awaiting the arrival of this beauty. I was quite disappointed when it finally arrived ( shipping was quite late). The description says the plant comes in a 4 in pot with decorative coffee cover. Mine arrived in a very small black seedling pot. The plant I received looks nothing like the picture portrayed in the website. The plant was overcrowded in the seedling pot and wobbling very loosely in the pot. The plant itself is very healthy so I'm very happy with that. I'm repotting it and hoping it does well. This plant is very overpriced, and the website picture and description is inaccurate

Disappointing condition %26 incorrect item, hoping for customer service ​Pros: Shipping was on time, and the outer shipping box arrived in great shape. ​Cons: ​Damaged Plant: Despite the pristine box, the Tradescantia nanouk inside was completely broken up. It looks like it would have been a beautiful plant, but it did not survive the journey well. ​Misleading Description: The listing stated the plant would arrive in a decorative pot, but it only came in a standard plastic grower's pot. ​Poor Communication: I emailed the company the day it arrived to resolve this, but I have received zero response over the last two days. ​Final Thoughts: I have ordered other plants from this grower before and they always arrived in great shape, which makes this experience all the more disappointing. Because the box wasn't damaged, I'm not sure if this was a packaging issue or a carrier mishap. I am still waiting to hear back from customer service to get this resolved.