What People Want : A Manager's Guide to Building Relationships That Work (Paperback)

What do your people want most from their relationship with you?

What People Want reveals the truth about what it takes to build employee-manager relationships that matter - both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today's workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.