RealTruck's customer service is 2nd to none. The cover itself is all that I need it to be (low profile, dependable, and sturdy). I have purchased 2 now, one last year and one just a week ago, and would buy another as well. However, 2 things worth noting:
#1. The motor seems a little weak. For that kind of money they could put something a little stronger in there. I'd have paid extra for a little more HP myself.
I had my 1st motor burn out quickly (within a month), but then it was replaced right away and has held up just fine for for 15 months and counting now. Still, it was worth noting.
#2. The 8' bed versions should definitely come with at least 2 extra brackets to hold it down. Otherwise, it slants in (there goes the low-profile), buckles a bit, and is anything but secure.
I knew this when I ordered my 2nd one (their local service rep installed the extra brackets for me last year when he replaced the bad motor) so I asked for extra brackets to be sent with this order. I'm not sure if the guy at PE was having a bad day or what, but he was really short with me when I called (telling me "our techs are the experts" when I mentioned to him that the longer bed needed more support) and wanted to charge me $80 for these tiny little brackets (which again, SHOULD come with the 8' model). I was willing to pay cost on them or slightly above (even though, again, they SHOULD come with this $2k cover), but on principle I am not going to get ripped off like that (he told me 2 for $60 or 4 for $80 so I know their cost could not possibly be more than $10 each).
In any case, the conversation wasn't going anywhere so I just gave up and figured I would fabricate my own somehow once it got here. In fact, I hung up, because he was being a bit rude/dismissive and as with most people these days (the people at RealTruck are just the opposite and clearly make customer service/satisfaction their #1 priority) he didn't seem to care about a customer who already handed over his money.
With all that being said, he ultimately did the right thing and sent the extra brackets express, and I used them in the install just now. So.. All's well that ends well and good on them for making things right.
Still, I hate to complain and I am not one to pout until I get my way, so I wish that whole thing could have went down differently. Also, the "experts" over at PE really need to go back to the drawing board on this one, because I assure you the 8" bed is MUCH better with 6 or 8 clamps than it is with 4 (sure, it will work with 4, but...). It is a very noticeable difference, but then again you wouldn't know it IF you just installed it with they "give" you.
So, yeah, I would recommend either one of two things: Either PE starts sending 2 extra brackets with the 8" bed OR you call up and catch them on a better day than I did.
This cover is GREAT if you install it properly.
WARNING: 