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Video & Audio Center

1426 Wilshire Blvd
Santa Monica, CA 90403, US
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Seller Reviews

4 out of 5
291 ratings64 reviews

About the seller

Video & Audio Center has been in business for over 42years, providing excellent customer service before and after the sale. We offer the latest high-tech consumer electronics and custom installation options. Our goal is to provide affordable solutions for your home entertainment. We are proud to be…
Business Name: Video & Audio Center

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Seller reviews

4 out of 5 stars
291 ratings64 reviews
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Showing 1 - 10 of 64 reviews

5 out of 5 stars review

It was well packed, and got here quickly. Came with everything I needed to make it work!

5 out of 5 stars review

Delivery was Perfect. On Time as Communicated. No Damage. Delivery Driver Followed Directions with Care.

5 out of 5 stars review

Seller was very responsive but sent a defective product. I had a call from seller saying my shipment was delayed because it didn’t pass inspection only to be sent the defective product

1 out of 5 stars review

I received an LG TV that arrived defective, and the entire return process has been a nightmare. The seller never contacted me within the timeframe to initiate a return, and when I attempted to return it just one week later, I was told I had to work directly with the seller. I went in-store twice during the return window, and Walmart could not help me because the order was through a marketplace seller. The seller, however, was completely unhelpful—no response, no return label, no exchange option, and no refund. I was never given an actual opportunity to return the item even though I followed the steps I was told to take. Now I’m stuck with a defective TV and zero resolution. Walmart.com also has not been helpful in resolving the issue between me and the seller. I highly do NOT recommend ordering from this seller. Absolutely terrible experience.

1 out of 5 stars review

YOUR SHIPPING PACKAGING WAS PATHETIC!!! JUST WRAPPED UP IN A WHITE SHIPPING BAG AND SEALED. THE PRODUCT WAS ONLY IN A BAG, NOT A MOLDED HARD PLASTIC PKG. ★IT HAD A BIG FOOTPRINT ON OUTSIDE ••• IT HAD BEEN STEPPED ON★ ■ THE PROPER SHIPPING FOR THIS PRODUCT WOULD BE A SMALL BOX!■ ●WHAT YOU CHOSE TO DO WAS BE: •CHEAP •LAZY •INCONSIDERATE OF BOTH THE SELLER %26 THE CUSTOMER! ★★IF YOU CAN'T DO BETTER THAN THIS ••• DO THE WORLD A FAVOR AND GO OUT OF BUSINESS NOW! ★★ ■■ OTHERWISE, DO A BETTER JOB AND SHIP IN A PKG THAT PROTECTS A PRODUCT ••• NOT IN THE LEAST PROTECTIVE MANNER! ■■ ●●●I'VE HAD ENOUGH OF PEOPLE BEING CARELESS AND THINKING IT DOESN’T MATTER!!! THIS CRAP IS GOING TO BACKFIRE ON YOUR COMPANIES WHEN WE START OUR ORGANIZED "STRIKES AGAINST ONLINE BUSINESSES"! AMERICANS ARE FED UP AND THIS ENDLESS WAVE YOU'VE BEEN RIDING IS ABOUT TO END FOR ALL BUSINESSES THAT CHOOSE TO TREAT CONSUMERS LIKE CRAP! THIS PARTYS GOING TO BE ENDING.

1 out of 5 stars review

No TV, no communication where the TV is, but they had no problem charging my credit card. Never order thru Walmart again

1 out of 5 stars review

Never get a refund on the canceled tv. The carrier told me that they sent it back to the supplier.

1 out of 5 stars review

i WILL NEVER PURCHASE ANOTHER ELECTRONIC FROM WALMART EVER AGAIN!! IM STILL PAYING FOR A BLU-RAY/DVD PLAYER THAT DOES NOT WORK!! THEY COULDN'T EVEN PRODUCE A RECEIPT FROM AN ONLINE PURCHASE!! THE VIDEO AUDIO SELLER COULDN'T COME UP WITH A RECEIPT!! THE SELLER SUCKED!!! AND THE PRODUCT IS DEFECTIVE!! I SHOULD HAVE GOTTEN A RECEIPT!! NOT AN INVOICE, WHICH I THOUGHT WAS ONE IN THE SAME!! IT IS NOT!! I WOULD HAVE MOVED ON IF YOU SENDED A RECEIPT!! THIS COMPANY SELLS CHEAP, DEFECTIVE CRAP!!!

5 out of 5 stars review

The product arrived in perfect condition and on time. It was easy to set up. The manual was sufficient.

4 out of 5 stars review

Product came as advertised ,just took longer than i was expecting to arrive .