Joe's Factory Outlet

Hello gracie! We're deeply saddened to hear you've had issues with your Troy-Bilt lawn mower. For warranty issues with Troy-Bilt products we can only recommend that you continue to work with Troy-Bilt customer service. We apologize for any inconveniences this brings. If you have any questions or concerns, please don't hesitate to reach out and we will do our best to aid you.

Hello amy! We regret this experience fell short of your expectations, both in quality of delivery and service. Please know that we are taking your concerns under advisement and escalating this to fulfillment and our customer service teams for review. This is certainly not the experience we want for our customers. We value your input and will strive to make improvements to our processes. I can see that we received the return and refunded your order in full. While we understand it is not the best outcome for our interaction, we are glad to have helped resolve this for you. We’ll continue improving our quality standards in hopes you return to give us another chance. Thank you for your patience and your feedback.

Hello Lou! We’re glad to hear you’re enjoying the tractor and appreciate your patience throughout the delivery process. While shipping logistics are managed by the carrier, we understand delays can be frustrating and truly appreciate your understanding. Thank you for your feedback and for choosing to purchase from us.