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Joe's Factory Outlet

119 US Highway 46 W
Lodi, NJ 07644, US
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Seller Reviews

3.6 out of 5
1,214 ratings371 reviews

About the seller

Good as New!
Business Name: Joes Factory Outlet

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Seller reviews

3.6 out of 5 stars
1,214 ratings371 reviews
How seller rating is calculated

Showing 21 - 30 of 371 reviews

5 out of 5 stars review

shipping was good the shipping company called me and made arrangements to dividers the order to me

1 out of 5 stars review

Call customer service at Troy Bilt a lady that did not know English was speaking. Told me I had to prove that I had bought the parts. Email it to them in which I did steal can’t use the lawnmower.

reply from Joe's Factory Outlet

Hello gracie! We're deeply saddened to hear you've had issues with your Troy-Bilt lawn mower. For warranty issues with Troy-Bilt products we can only recommend that you continue to work with Troy-Bilt customer service. We apologize for any inconveniences this brings. If you have any questions or concerns, please don't hesitate to reach out and we will do our best to aid you.

1 out of 5 stars review

Arrived damaged due to packaging. Snow Joe never responded to my complaint.

reply from Joe's Factory Outlet

Hello amy! We regret this experience fell short of your expectations, both in quality of delivery and service. Please know that we are taking your concerns under advisement and escalating this to fulfillment and our customer service teams for review. This is certainly not the experience we want for our customers. We value your input and will strive to make improvements to our processes. I can see that we received the return and refunded your order in full. While we understand it is not the best outcome for our interaction, we are glad to have helped resolve this for you. We’ll continue improving our quality standards in hopes you return to give us another chance. Thank you for your patience and your feedback.

2 out of 5 stars review

Need improvement next time give me charging cable for item.

3 out of 5 stars review

I would have to say customer should be informed that product needs some assembly required not just ship out the order without double checking every part is secure...I was surprised when steering wheel came off during a cut glad I didn't wreck or hit a tree..I fixed it and works great

1 out of 5 stars review

Getting this tractor delivered was a nightmare! The tractor is great!

reply from Joe's Factory Outlet

Hello Lou! We’re glad to hear you’re enjoying the tractor and appreciate your patience throughout the delivery process. While shipping logistics are managed by the carrier, we understand delays can be frustrating and truly appreciate your understanding. Thank you for your feedback and for choosing to purchase from us.

4 out of 5 stars review

Shipping was a bit slow and it arrived late due to the carrier.

2 out of 5 stars review

One item showed up, other one did not show. This is item I really wanted

5 out of 5 stars review

This business did everything right, and I would definitely buy from them again.