AutoShack

Hello car! Thank you for sharing your feedback and for the 4-star seller rating. We’re glad to hear the rotors fit properly, and we apologize for the inconvenience caused by receiving brake pads that did not fit your vehicle. We understand how frustrating this can be, especially when you’re waiting to complete the job. Our Care Team is always ready to help and will work to assist with the exchange once the email process is completed. We appreciate your patience and the opportunity to make this right. Regards, Customer Service Team AutoShack

Hello Desiree! Thank you for your feedback. We understand how frustrating this situation initially felt and appreciate the opportunity to review the concern. Our records show that after further review, the part received was confirmed to be compatible with your vehicle and that the issue was related to ordering rear brake components instead of front ones. We appreciate you taking the time to clarify this and for confirming that the product will still be used. We value all feedback, as it helps us improve clarity around product listings and fitment details. If there are any remaining questions or future concerns, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello Alejandro! Thank you for sharing your feedback. We understand how disappointing it can be to experience issues with an order, especially when items are missing. Our records show that this concern was reviewed and that Walmart provided the refund for the affected item following the carrier investigation. We recognize how frustrating this situation was and appreciate your patience throughout the process. We take feedback like this seriously and continue working to improve order handling and communication. If there are any remaining concerns that still need to be addressed, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Hello Rosemary! Thank you for sharing your feedback. We understand your frustration with the return process and would like to acknowledge that our Care Team made several attempts to review the concern by requesting details needed to properly verify fitment and next steps. The additional information requested was part of our standard process to ensure accuracy before approving a return, especially when compatibility needed further review. We understand this felt repetitive and appreciate the time you took to provide the requested details. If there are still any unresolved concerns related to this order, our Care Team is always ready to help and continue assisting you. Regards, Customer Service Team AutoShack

Hello Thomas! Thank you for your feedback. We understand how frustrating it is to discover a part mismatch after preparing for installation, especially when multiple repairs are involved. Our records show that once the concern was reviewed, our Care Team approved the return and provided a prepaid return label along with a Return Authorization to help move the process forward, even though the request was outside the standard exchange timeframe. This was done to help resolve the situation as smoothly as possible. We take seller feedback seriously and use it to improve clarity around part selection and ordering. If there are any remaining questions or concerns related to this return or future orders, our Care Team is always ready to help. Regards, Customer Service Team AutoShack