Walmart LocalFinds
AutoShack profile photo

AutoShack

115 Journeyman St
Kanata, ON K2T0T2, CA
|

Seller Reviews

4 out of 5
1,719 ratings344 reviews

About the seller

Our goal is to provide customers with quality aftermarket auto parts. We put a focus on price with a goal of saving customers both time and money.
Business Name: Auto Shack

Top picks from seller

Seller reviews

4 out of 5 stars
1,719 ratings344 reviews
How seller rating is calculated

Showing 1 - 10 of 344 reviews

5 out of 5 stars review

Exellent parts, perfect fit. One day delivery, very impressive. I will order more parts from them, I have more to do on my car. Great company!

reply from Supplier Response

Hello Stephane! Thank you for the 5-star seller rating and for sharing your experience. We’re glad to hear the parts were a perfect fit and arrived so quickly. It’s great to know we could support your project, and we’re excited for your next purchase as you continue working on your car. If you ever need assistance or have any unresolved concerns, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

4 out of 5 stars review

The routers fit but I some how got wrong brake pads they do not fit I’m waiting for email if they exchange the brake pads

reply from Supplier Response

Hello car! Thank you for sharing your feedback and for the 4-star seller rating. We’re glad to hear the rotors fit properly, and we apologize for the inconvenience caused by receiving brake pads that did not fit your vehicle. We understand how frustrating this can be, especially when you’re waiting to complete the job. Our Care Team is always ready to help and will work to assist with the exchange once the email process is completed. We appreciate your patience and the opportunity to make this right. Regards, Customer Service Team AutoShack

1 out of 5 stars review

I added the make and model of my car to the parameters on the website and it said it fit my car. LIARS this did not fit my car. Now i need to get different ones and deal with this headache. you need to know what your freaking auto parts fit which models.

reply from Supplier Response

Hello Desiree! Thank you for your feedback. We understand how frustrating this situation initially felt and appreciate the opportunity to review the concern. Our records show that after further review, the part received was confirmed to be compatible with your vehicle and that the issue was related to ordering rear brake components instead of front ones. We appreciate you taking the time to clarify this and for confirming that the product will still be used. We value all feedback, as it helps us improve clarity around product listings and fitment details. If there are any remaining questions or future concerns, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

1 out of 5 stars review

It was a waste of time and money for me, because parts were missing from the order and I didn't receive all my money back, only a portion. Very disappointed.

reply from Supplier Response

Hello Alejandro! Thank you for sharing your feedback. We understand how disappointing it can be to experience issues with an order, especially when items are missing. Our records show that this concern was reviewed and that Walmart provided the refund for the affected item following the carrier investigation. We recognize how frustrating this situation was and appreciate your patience throughout the process. We take feedback like this seriously and continue working to improve order handling and communication. If there are any remaining concerns that still need to be addressed, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Jan 23, 2026
MrBill
4 out of 5 stars review

Brake pads seem well-made, proper fit, correct hardware. Shipping fairly quick, reasonable price. However, the sealed plastic pack was torn open. Parts had smuges on them This was probably a returned item.

1 out of 5 stars review

Never pusrchasing from them again . After the part not fitting they made it impossible for me to return the item . They kept asking for pictures and more details over and over and never approved a return . I am Very unhappy

reply from Supplier Response

Hello Rosemary! Thank you for sharing your feedback. We understand your frustration with the return process and would like to acknowledge that our Care Team made several attempts to review the concern by requesting details needed to properly verify fitment and next steps. The additional information requested was part of our standard process to ensure accuracy before approving a return, especially when compatibility needed further review. We understand this felt repetitive and appreciate the time you took to provide the requested details. If there are still any unresolved concerns related to this order, our Care Team is always ready to help and continue assisting you. Regards, Customer Service Team AutoShack

1 out of 5 stars review

sent me the part for a 4 wheel drive and i ordered 2wd! and because i was going to be replacing many parts on my truck i order some over the past 2 months! finally open it today to install wrong 1. and now i am out side the exchange time frame!

reply from Supplier Response

Hello Thomas! Thank you for your feedback. We understand how frustrating it is to discover a part mismatch after preparing for installation, especially when multiple repairs are involved. Our records show that once the concern was reviewed, our Care Team approved the return and provided a prepaid return label along with a Return Authorization to help move the process forward, even though the request was outside the standard exchange timeframe. This was done to help resolve the situation as smoothly as possible. We take seller feedback seriously and use it to improve clarity around part selection and ordering. If there are any remaining questions or concerns related to this return or future orders, our Care Team is always ready to help. Regards, Customer Service Team AutoShack

Jan 21, 2026
Garry
1 out of 5 stars review

The part was defect, it's didn't have the spindle to connect the hub bearing together, so I have to order a new one from another company, because Auto shack didn't have it.

5 out of 5 stars review

Easy to buy. Shipped fast. Product was as described with no obvious defects. Would buy from this seller again.

4 out of 5 stars review

Everything went well! No complaints with this order or experience