Vivi Store

I’ve read a lot of negative comments about their customer service but I found them to responsive and quick to resolve any issues.

We have purchased 3 vivi bikes. 2 were fine. The third one we got we thought was the same size as the previous. It ended up being too big for our daughter. Vivi said they couldn’t exchange it but would give us $100 off of another purchase. This was the last Vivi we will get

The electric bike I ordered was a last minute decision for a Christmas gift. It stated delivery would be January 5 which I was ok with as the price of the bike was very reasonable compared to all the others I had shopped. And to my surprise the bike arrived 2 days before Christmas !

The package is very good and easy to install together.

The bike is a great bike. I gave it a 5-star review. The front fender was damaged in shipping. I contacted the seller on 1/6/26. I asked for a replacement for the fender. It's 1/20/26 and they have not responded. Customer service is non-existent.

The front fender was broken. Vivi would not replace it. Everything else ok. Can't ride it below freezing. You have to wait for a warm day to ride.

Excellent my last electric bike was from Heybike you should show them how it's done every bike shipped from them was damaged I am glad this came as advertised.

So far, so good! 50 miles in and it works well, seems very durable. Shipped quickly, came mostly assembled, though I recommend having a wrench set or monkey wrench handy. The back tire tube is very hard to get to and the bolt for front fender/light isn't long enough. But those are my only complaints. Sturdy, wide tires do well over gravel and sticks; I've even ridden it through snow! the battery takes awhile to charge but the charge holds well, especially pedaling before using the throttle during takeoff/uphill. Reliably goes 15-21mph based on hill grade. About 15 miles range with no pedal assist. The battery is removable (also has a key!), which helps keep it out of the elements and charging while the bikes is stored. Back rack is sturdy enough for a basket. I take it on the bus, too! It fits the standard city bus racks, but also folds and fits inside, the standing room or up front. It is heavy and awkward; I carry a bungee to keep it folded. The seat is sturdy and quite comfortable for a stock seat. Frame is thick and the lockingid joint feels secure. Grips and pedals are comfortable enough Thus far, I am satisfied with my purchase and feel it was a good choice. It's great for short commutes, recreation, or in combination with public transit. Hope this helps! :)

The bike arrived with two flat tires. No assembly. I paid $135 for the assembly and no communication was given to me regarding any assembly. It just came and came to the wrong address. We need two new tires immediately. Or we can take the bike back.