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Vivi Store

furongqu xianghujiedao yuandalufu 1 hao qianxihuacheng 911 fang
changshashi, HN 410000, CN
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Seller Reviews

3.8 out of 5
137 ratings51 reviews

About the seller

VIVI | Vivi offers affordable performance electric bikes and accessories at a great value! Shop Vivi electric bike, enjoy your wonderful cycling life!

Our customer service phone number is +1 213-329-5097 Our customer service phone hours are Monday through Friday from 9:00 AM to 6:00 PM East…
Business Name: changsha shengruiqi dianzishangwu youxiangongsi

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Seller reviews

3.8 out of 5 stars
137 ratings51 reviews
How seller rating is calculated

Showing 1 - 10 of 51 reviews

5 out of 5 stars review

I’ve read a lot of negative comments about their customer service but I found them to responsive and quick to resolve any issues.

1 out of 5 stars review

We have purchased 3 vivi bikes. 2 were fine. The third one we got we thought was the same size as the previous. It ended up being too big for our daughter. Vivi said they couldn’t exchange it but would give us $100 off of another purchase. This was the last Vivi we will get

reply from Supplier Response

Hello 2011SuburbanLTZ! Please allow me to explain to you first. About the Size not fit: We have a specific description of the size in the product details. Sorry that the item does not meet your expectations. Actually the item is the same as the pictures on the website. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

5 out of 5 stars review

The electric bike I ordered was a last minute decision for a Christmas gift. It stated delivery would be January 5 which I was ok with as the price of the bike was very reasonable compared to all the others I had shopped. And to my surprise the bike arrived 2 days before Christmas !

1 out of 5 stars review

The bike is a great bike. I gave it a 5-star review. The front fender was damaged in shipping. I contacted the seller on 1/6/26. I asked for a replacement for the fender. It's 1/20/26 and they have not responded. Customer service is non-existent.

3 out of 5 stars review

The front fender was broken. Vivi would not replace it. Everything else ok. Can't ride it below freezing. You have to wait for a warm day to ride.

reply from Supplier Response

Hello Timothy! We are so sorry for the trouble caused to you. We understand your concerns, and will be more than glad to help you. We have a professional technical team that may be able to directly help you solve the problem.All accessories are free. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

5 out of 5 stars review

Excellent my last electric bike was from Heybike you should show them how it's done every bike shipped from them was damaged I am glad this came as advertised.

5 out of 5 stars review

So far, so good! 50 miles in and it works well, seems very durable. Shipped quickly, came mostly assembled, though I recommend having a wrench set or monkey wrench handy. The back tire tube is very hard to get to and the bolt for front fender/light isn't long enough. But those are my only complaints. Sturdy, wide tires do well over gravel and sticks; I've even ridden it through snow! the battery takes awhile to charge but the charge holds well, especially pedaling before using the throttle during takeoff/uphill. Reliably goes 15-21mph based on hill grade. About 15 miles range with no pedal assist. The battery is removable (also has a key!), which helps keep it out of the elements and charging while the bikes is stored. Back rack is sturdy enough for a basket. I take it on the bus, too! It fits the standard city bus racks, but also folds and fits inside, the standing room or up front. It is heavy and awkward; I carry a bungee to keep it folded. The seat is sturdy and quite comfortable for a stock seat. Frame is thick and the lockingid joint feels secure. Grips and pedals are comfortable enough Thus far, I am satisfied with my purchase and feel it was a good choice. It's great for short commutes, recreation, or in combination with public transit. Hope this helps! :)

1 out of 5 stars review

The bike arrived with two flat tires. No assembly. I paid $135 for the assembly and no communication was given to me regarding any assembly. It just came and came to the wrong address. We need two new tires immediately. Or we can take the bike back.

reply from Supplier Response

Hello Debra! We are so sorry for the trouble caused to you. We understand your concerns, and will be more than glad to help you. We have a professional technical team that may be able to directly help you solve the problem.All accessories are free. But the assembly service is provided by Wal Mart You can contact Wal Mart for more details and confirm the specific assembly date with them. We sincerely look forward to helping you solve your problems!