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MesTotGuard

longgangqubujijiedao dafenshequ
shenzhenshi, GD 518000, CN
|
(+86) 19925352974

Seller Reviews

3.9 out of 5
216 ratings63 reviews

About the seller

Our customer service phone number is +1 213-329-6098 Our customer service phone hours are Monday through Friday from 9:00 AM to 6:00 PM Eastern Standard Time (EST). Email is our primary communication channel. We typically respond within 24 hours during business days. For any inquiries, please feel f…
Business Name: shenzhenshishenlongdianzishangwuyouxiangongsi
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Seller reviews

3.9 out of 5 stars
216 ratings63 reviews
How seller rating is calculated

Showing 1 - 10 of 63 reviews

Feb 15, 2026
catastrophic
Item bought
Wooken 20''X4.0 Fat Tire Electric Bike for Adults, 500W Foldable Electric Bicycle with 48V 10Ah Built-in Battery, Shimano 7 Speed, Dual Shock Absorber UL2849
5 out of 5 stars review

The seller has been very polite and patient with me regarding initial prior past concerns. I have no complaints at all towards them. Much appreciated for all prior assistance regarding the ebike I bought from MesTotGuard. Only one tiny hole was in the shipping box, yet the ebike was fine and packaged well. Only a few tiny paint issues that I fixed with nail polish.

Feb 7, 2026
Kathleen
Item bought
TotGuard Electric Bike for Adults 27.5" E-Bike with 500W Motor, Electric Mountain Bike with 48V 10Ah Battery, Lockable Suspension Fork, Shimano 21 Speed Gears UL2849
5 out of 5 stars review

Shipped via Walmart. Arrived on time. No damage to box.

Jan 29, 2026
Angie
Item bought
TotGuard 26"x4" Electric Bike, Fat Tire 500W Ebike, Foldable Electric Bicycles E Bikes for Adults Electric 48V 10Ah Battery, Dual Shock Absorber, Lockable Fork UL2849
1 out of 5 stars review

The bike was very tall. I could not ride it. Requested return from the seller 3 separate times. I finally was able to get a partial refund. Customer service is terrible. They did put dimensions on the bike ad afterwards. You should probably not order if you are not at least 6 ft tall.

reply from Supplier Response

Hello Angie! Please allow me to explain to you first. About the Size not fit: We have a specific description of the size in the product details. Sorry that the item does not meet your expectations. Actually the item is the same as the pictures on the website. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

Jan 23, 2026
Bobby
Item bought
TotGuard Electric Bike for Adults 27.5" E-Bike with 500W Motor, Electric Mountain Bike with 48V 10Ah Battery, Lockable Suspension Fork, Shimano 21 Speed Gears UL2849
5 out of 5 stars review

They had incredible customer service. I sent bike to wrong address, long story, and they did everything they could to make sure bike would stop mid transit and get shipped to me instead. They didn’t charge anything extra and were very courteous! I’m forever grateful. It would have ended up on other side of country and would have been a loss on my end, with no way to get it back. This was the second purchase of one of these bikes. Great bikes, my only negative is we seem to have issues with rear tires. We changed them out to a higher rated tire and now the bikes are great!

Jan 11, 2026
Cassandra
Item bought
TotGuard 26"x4" Electric Bike, Fat Tire 500W Ebike, Foldable Electric Bicycles E Bikes for Adults Electric 48V 10Ah Battery, Dual Shock Absorber, Lockable Fork UL2849
2 out of 5 stars review

One of the bikes delivered was damaged and currently waiting to resolve this issue thru shipping process

reply from Supplier Response

Hello Cassandra! We are so sorry for the trouble caused to you. We understand your concerns, and will be more than glad to help you. We have a professional technical team that may be able to directly help you solve the problem.All accessories are free. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

Dec 26, 2025
Jodi
Item bought
TotGuard Electric Bike for Adults 27.5" E-Bike with 500W Motor, Electric Mountain Bike with 48V 10Ah Battery, Lockable Suspension Fork, Shimano 21 Speed Gears UL2849
1 out of 5 stars review

alot of back and forth the bike was stolen i found it still didnt get a back tore but the frame is bent at this point its veen months im just over it asked for a refund we will see so far a lot of back and forth cant view the video i sent just a lot of hassle

reply from Supplier Response

Hello Jodi! We are so sorry for the trouble caused to you. We understand your concerns, and will be more than glad to help you. We have a professional technical team that may be able to directly help you solve the problem.All accessories are free. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

Dec 6, 2025
Monica
Item bought
TotGuard Electric Bike for Adults, 26" Ebike 350W Adult Electric Bicycles, Electric Mountain Bike with 36V 10.4Ah Battery, Suspension Fork, Shimano 21 Speed Gears UL2849
1 out of 5 stars review

Hassel to get help and after a few emails they just stopped assisting.

reply from Supplier Response

Hello Monica! There could be some kind of misunderstanding. Walmart's rule is that all buyer emails must be answered within 48 hours. Can you try checking your spam e-mail or checking your reserved e-mail to see if it is still valid? If you still haven't received a response, try contacting us at the store's phone number. We look forward to resolving your issue! Thank you for your time.

Nov 21, 2025
1silkey
Item bought
TotGuard 26"x4" Electric Bike, Fat Tire 500W Ebike, Foldable Electric Bicycles E Bikes for Adults Electric 48V 10Ah Battery, Dual Shock Absorber, Lockable Fork UL2849
1 out of 5 stars review

I will not change my review until I get a solution. I just received my e-bike two days ago, opened the box and decided that the bike is too tall for me. I have been going back and forth with the seller to issue me a refund through progressive leasing but I am getting a run around. The last email from this seller advices me to cut the wire and send them a photo, , I am not sure if this is a joke but thisnisnkot ok, to WALMART, this company sounds like they are not trying to let me return my product, I am. Loyal customers and this makes no since to me. This is message they gave me: What we meant is that the product comes with a free warranty period, and if there are any issues with the product, we can send replacement parts to you for free. If you still do not wish to keep the product, we respect your decision. Please cut the motor wires and send us a photo. To avoid the hassle of returning the product, we will issue a refund directly upon receiving the photo (no need to return the product).

reply from Supplier Response

Hello 1silkey! I am sorry for not providing a satisfactory shopping experience We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

Oct 12, 2025
julie
Item bought
TotGuard 26"x4" Electric Bike, Fat Tire 500W Ebike, Foldable Electric Bicycles E Bikes for Adults Electric 48V 10Ah Battery, Dual Shock Absorber, Lockable Fork UL2849
4 out of 5 stars review

Item showed up earlier then was expected. Besides that I don't have much to say about seller. Didn't deal with them actually.

Oct 9, 2025
Francis
Item bought
TotGuard 26"x4" Electric Bike, Fat Tire 500W Ebike, Foldable Electric Bicycles E Bikes for Adults Electric 48V 10Ah Battery, Dual Shock Absorber, Lockable Fork UL2849
5 out of 5 stars review

100% satisfied great bike for the money highly recommend lightning fast shipping Thank you kindly