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OOSSXX Security System Store

longgangqu jihuajiedao gankengshequ
shenzhen, GD 518000, CN
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Seller Reviews

3.7 out of 5
190 ratings47 reviews

About the seller

Shenzhen Xiankailike.co is a global leader in security products for the smart homes and businesses of today and tomorrow. Shenzhen Xiankailike.co remains at the forefront of innovative and affordable surveillance technology with recent new product developments designed to make it easier to combine e…
Business Name: shenzhenshi xiankailike jishu youxian gongsi

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Seller reviews

3.7 out of 5 stars
190 ratings47 reviews
How seller rating is calculated

Showing 1 - 10 of 47 reviews

4 out of 5 stars review

I have no issues with the seller or shipping but the product had two bad cameras out of the six.

reply from Supplier Response

Hello Douglas! Thank you for your honest feedback and for the 4-star review. We’re very sorry to hear that two cameras in your 6-camera system were not working properly. This is definitely not the experience we want our customers to have. Please rest assured that we fully stand behind our products. Our support team is ready to replace the defective cameras or provide a suitable solution immediately, at no additional cost. We truly appreciate your understanding and your kind words about our service and shipping. If you could contact us directly through your order or message center, we’ll take care of this for you as quickly as possible. Thank you again for your support and valuable feedback.

1 out of 5 stars review

This device is crap. The package was damaged and there was no instructions, also it would not connect to Alexa. It wouldn’t even work. I sent it back.

reply from Supplier Response

Hello Colleen! Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. If there are any issues with performance or usage, our customer support team would be happy to assist and help find a solution.

5 out of 5 stars review

Walmart, Walmart treats me good and all their OOSSXX store is a good place to

1 out of 5 stars review

Not installing service available and not completely accessories installed poor service 👎

reply from Supplier Response

Hello Amreen! We’re sorry to hear that your experience did not meet your expectations, and we truly appreciate your feedback. At this time, our store does not provide on-site installation services. However, the user manual included with the product contains detailed installation instructions and step-by-step video guidance to help with setup. If any accessories were missing from your package, please feel free to contact our after-sales support team at info@oossxx.com . We will be happy to assist you and resolve the issue as quickly as possible.

4 out of 5 stars review

no storage drive, have to pay for cloud storage for EACH camera

1 out of 5 stars review

aweful they make appointment for installation and not show AND when you try to contact them NO ANSWER

reply from Supplier Response

Hello Charlotte! We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We would like to clarify that our store does not offer on-site installation services or schedule installation appointments. We apologize for any misunderstanding this may have caused. If you were unable to reach us previously, please accept our apologies. Our customer support team is available to assist with installation guidance and any order-related concerns. You may contact us anytime at info@oossxx.com , and we will respond as soon as possible to help resolve the issue.

1 out of 5 stars review

It is one of those things I assumed were basic features. So i would think to look or ask if the system came with them.

reply from Supplier Response

Hello Bruce! We’re sorry that the product did not meet your expectations, and we appreciate you sharing your feedback. We understand how certain features may be assumed to be included. Detailed information about the product features and what is included is provided in the product description and user manual to help customers make an informed decision before purchase. If you have any questions about your system or need further assistance, please feel free to contact our customer support team at info@oossxx.com. We’re always happy to help.

5 out of 5 stars review

The seller was great. He returned my money instantly, no problems without it's just the product. It's not recommendable are useful

5 out of 5 stars review

Shipped the item very fast was exactly what I ordered

1 out of 5 stars review

Failed to mention the storage issue and being forced to buy cloud storage per month per camera.