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MLILY USA

11537 Kingston Pike
knoxville, TN 37934, US
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Seller Reviews

4.5 out of 5
4,447 ratings545 reviews

About the seller

MLILY USA is dedicated to the mission of changing how people sleep. Science shows that cooler sleep delivers better, more restful sleep, and our mattresses and pillows are crafted with our advanced foams designed to deliver a cooler sleep while wicking away moisture and fighting odors. Though found…
Business Name: MLilyUSA Inc.

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Seller reviews

4.5 out of 5 stars
4,447 ratings545 reviews
How seller rating is calculated

Showing 321 - 330 of 551 reviews

5 out of 5 stars review

This is a one star item because it arrived sliced. I was required to transport through public transportation, to the Walmart. Walmart refused the return in store. I gave it to a stranded lady outside near the bus stop. Walmart gave me the money back and they were very very kind with me on the 800 number.

1 out of 5 stars review

I have emailed the seller twice and still have not received an answer. they did not send me a queen size mattress topper. This only measures 50" x 71" and not the 60" x 80" as described.

5 out of 5 stars review

The item came exactly as described. It arrived quickly and undamaged.

4 out of 5 stars review

This mattress is a lot firmer than expected but it does the job. It opened up pretty quickly. Quite satisfied with my purchase.

5 out of 5 stars review

Shipper was great , got it 3 days earlier than expected

4 out of 5 stars review

Even brought it to my door on the second floor of my apartment

1 out of 5 stars review

Item is not as advertised. It does not have an interior zipper to remove foam as pictured and as stated.

4 out of 5 stars review

Seller and delivery were great, but I just question the scale of “firmness”. This bed definitely feels a lot more Firm than I was expecting.

5 out of 5 stars review

Very quick delivery - arrived prior to scheduled time. Easy enough box to open and remove mattress in heavy plastic wrap. I did hours of research before I made the decision to go with the EGO mattress line.

1 out of 5 stars review

MLily was not very helpful in my week long attempt to return the King size ECO bed bought through Walmart. Their ping pong policies and responsibility to look after and take care of a return customer was very disheartening. Do I think the product is great, yes, however I purchased a firm mattress on 29 Dec, it arrived 3 Jan, I have been trying to return it since evening of 3 Jan, which turn out to be really firm, I unboxed it, put it in place and it did not work for me. What I find disturbing is that all I wanted to do was to exchange the bed for a medium firm memory foam mattress and send back the firm one or gift it to a family in need. At the end of the day (currently 9 Jan 25), I am giving the mattress to a family in need, paying it forward. Taking care of people is what makes a company great, not so much the product, meeting the customer's needs especially a returning customer, will help retain a loyal customer for years to come. Trust me it works, if done to correctly and with focus.