MLILY USA

I have emailed the seller twice and still have not received an answer. they did not send me a queen size mattress topper. This only measures 50" x 71" and not the 60" x 80" as described.

The item came exactly as described. It arrived quickly and undamaged.

This mattress is a lot firmer than expected but it does the job. It opened up pretty quickly. Quite satisfied with my purchase.

Shipper was great , got it 3 days earlier than expected

Even brought it to my door on the second floor of my apartment

Item is not as advertised. It does not have an interior zipper to remove foam as pictured and as stated.

Seller and delivery were great, but I just question the scale of “firmness”. This bed definitely feels a lot more Firm than I was expecting.

Very quick delivery - arrived prior to scheduled time. Easy enough box to open and remove mattress in heavy plastic wrap. I did hours of research before I made the decision to go with the EGO mattress line.

MLily was not very helpful in my week long attempt to return the King size ECO bed bought through Walmart. Their ping pong policies and responsibility to look after and take care of a return customer was very disheartening. Do I think the product is great, yes, however I purchased a firm mattress on 29 Dec, it arrived 3 Jan, I have been trying to return it since evening of 3 Jan, which turn out to be really firm, I unboxed it, put it in place and it did not work for me. What I find disturbing is that all I wanted to do was to exchange the bed for a medium firm memory foam mattress and send back the firm one or gift it to a family in need. At the end of the day (currently 9 Jan 25), I am giving the mattress to a family in need, paying it forward. Taking care of people is what makes a company great, not so much the product, meeting the customer's needs especially a returning customer, will help retain a loyal customer for years to come. Trust me it works, if done to correctly and with focus.