My Filter House

did not get what the item is described as. i got a 3lb bag (yes I weighed it becuase it didnt feel like 5lbs) of little crushed pieces not pellets. The bag is filled also with a sooty kind of dust. I am still going to use it becuase km desperate to get rid of the mothball smell in my new home.

After a long wait of about two months or more, the filter finally arrived, and it was only to install it, turn on the fan, and turn it off right away because the filter is so thin and ordinary that the fan at medium low level sucks it and it rubs against the blades. So I removed it and threw it in the trash can.

Delivery was good. Inside package (not Envelope or box) didn't arrived opened.

Most reputable companies provide a return shipping label. This company won't. That makes me unhappy, since my filter did not fit.

Unresponsive to several E-mails when I returned the product, confirmed its delivery and requested a credit to my account.

Good price on pre-filters. They arrived quickly. Very pleased.

I wish I had received the product I paid for, but it was stolen from my mailbox. After reporting this to the company, they emailed me the time and date of the delivery. I already knew that. I will no longer order anything that comes by USPS.

Good communications. Order filled in a timely manner. I had to knock off a star for not disclosing that this was not a Whirlpool manufactured part.

I h ave asked that you please replace this filter. Immediately trying to put it in the installation RING came off. Now it is nearly impossible to put in or take out.