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Customer ratings and reviews for
Kraus Brass Kitchen Soap and Lotion Dispenser in Brushed Brass
3.3 out of 5 stars
stars33 ratings32 reviews
  1. 5 stars42% (14)
  2. 4 stars9% (3)
  3. 3 stars6% (2)
  4. 2 stars18% (6)
  5. 1 star24% (8)
How item rating is calculated

Reviews summary

Pros

  • : Has a simple and elegant look.
  • : Installation takes minimal time and effort.
  • : Holds a large 12 oz soap capacity.
  • : Made with smooth operating components.

Neutral

  • : Can be high-gloss, but also prone to deterioration.
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Customer photos

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Showing 1-10 of 32 reviews
May 14, 2019
Raven
5 out of 5 stars review

Seller Verified Purchase

Nolen - Faucet installed easily and functions great.

I am very satisfied with the Nolen faucet recently installed. It has an elegant look to it and is working great. If purchasing accessories to match, keep in mind that it is stainless steel but is on the satin side. It does seem large but then I was coming from a very outdated faucet.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
Oct 13, 2018
osprey1008
5 out of 5 stars review

Seller Verified Purchase

High quality, easy to install

Satisfied with the purchase. A bit pricey but wanted to match up to Kraus faucet.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
Aug 27, 2019
Cd goodwin
5 out of 5 stars review

Seller Verified Purchase

Work horse sink and commercial faucet

I am very satisfied, love the look

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
Apr 8, 2018
rrose
5 out of 5 stars review

Seller Verified Purchase

High quality, great dispenser!

Very satisfied with the quality and look of the dispenser!

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
Feb 8, 2018
Brian
4 out of 5 stars review

Seller Verified Purchase

Really convenient

Replaced my old faucet and sprayer with a new all in one, didn't want to leave the old sprayer house hole empty so I put in a soap dispenser. Really convenient and easy to install.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
May 31, 2025
Kurt D
2 out of 5 stars review

Breaks often

First one stopped working, bought another, second one stopped working (pump but nothing comes out), cleaning or fixing it, won't work, I guess I should by 10 and hope thats enough to last my life time.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
reply from CS

First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist you with the issue you are having with your Soap Dispenser. Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.

Dec 14, 2024
wacoed
2 out of 5 stars review

Pain to Fill

Pump looks nice with my new countertop, Kraus sink and Kraus faucet. Plumber installed faucet and pump. But, filling it from the top is ridiculous. We use softsoap. The fill neck is small it creates a vacuum when pouring and it takes forever. Trying going slow then used a funnel then poured a small amount and used a straw to break the vacuum. And to clean up the mess casued by the overflow. Never thought I would need directions on how to pour things. Is there a secret? Like the design. Hope it lasts longer than some of the other reviewers experienced. Rated it a two because of the fact that it is a pain to fill. If the filling of were better I would give it a 5. Any thoughts or suggestions?

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
reply from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist you with the issue you are having with your faucet. Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.

Dec 8, 2024
Chef02938
2 out of 5 stars review

Pumps works, finish wore off quickly

Purchsed this dispenser in October 2023. Does it work? Yes, it pumps disk soap efficiently. But the plating on the end of the spout has worn off, revealing what looks like white plastic. So even though the dispenser still functions, I will need to replace it. Since the finish only lasted a year (if that), I will have to look for another brand that has an extra long spout like this one.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
reply from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist you with the issue you are having with your faucet. Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.

Jan 4, 2025
Dryfly
1 out of 5 stars review

Broke After Single Use

Unfortunately, the plastic connection between the soap uptake straw and the pump broke after a single use right after install. Reaching out to Kraus for warranty replacement.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
reply from CS

First, let me apologize for your experience with your soap dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist you with the issue you are having with your faucet. Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.

Mar 27, 2025
Conky
1 out of 5 stars review

Inferior Pump Mechanism

Dispenser quit working after 1-1/2 years. For such a very nice looking dispenser (quality chrome finish) it is such a shame that they would use such an inferior pump mechanism. Very disappointed & would not recommend.

Review from kraususa.com
Helpful?52XV8J1PG7XN632432335
reply from CS

First, let us apologize for your experience with your Soap Dispenser. Rest assured that we won’t be satisfied until you are! We can certainly assist you with the issue you are having with your Soap Dispenser. Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.