Hello sandie! Dear Customer, Hello, We are sorry to hear about your concern. We would like to clarify that the sofa you purchased is shipped in multiple packages. For multi-package shipments, we always send a notification email after the packages are shipped to inform customers of this arrangement. Additionally, when you contacted us regarding the package status, we clearly informed you that the remaining packages were still in transit and would be delivered separately. If you have any questions or need further assistance, please feel free to contact us. We are always happy to help and will do our best to resolve any issues. Thank you for your understanding. Best regards, Mufasa