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Customer ratings and reviews for
Neutrogena Oil-Free Acne Wash Face Cleanser, Pink Grapefruit 6 oz (Pack of 6)
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4 out of 5 stars
stars3,859 ratings3,816 reviews
  1. 5 stars55% (2,112)
  2. 4 stars21% (814)
  3. 3 stars8% (313)
  4. 2 stars4% (160)
  5. 1 star12% (460)
How item rating is calculated

Reviews summary

Pros
  • : Has a light and refreshing aroma.
  • : Priced affordably compared to its effectiveness.
  • : Leaves skin with a clean feeling.
  • : Suitable for daily morning use.
  • : Helps clear and prevent breakouts without drying skin.
Cons
  • : Leaves skin feeling dry and tight with frequent use.
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Showing 201-210 of 3,816 reviews
Apr 5, 2025
Walmart customer
5 out of 5 stars review

My favorite SA cleanser

I've been using this salicylic acid cleanser since I was in 5th grade. I am now much older and I still use this cleanser every night. As someone with very dry skin, I absolutely love this cleanser because it doesn't dry out my skin significantly, and it has kept my skin clear and acne free. Obviously, you must moisturize after you use this cleanser otherwise yes, your skin will dry out, but that's how it is with every cleanser. I like how affordable this cleanser is too. One bottle lasts a really long time.

Review from influenster.com
Helpful?6FPK0KRSJP6O132619226
Feb 3, 2019
AmberRose00695
5 out of 5 stars review

Excellent face wash!

Excellent product for any age and smells great wirhout being overpowering. After washing my face it felt super clean and I noticed less breakouts. It worked great for my oily skin and suds up nicely. I purchased one for my teen daughter and it cleared her face up without making her skin feel dry afterwards. Affordable wirhout breakimg the bank and never have trouble finding ot to purchase.

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
Aug 10, 2014
lexabexa
1 out of 5 stars review

Dries out your skin

I ran out of my face wash so since seeing this on tv all the time I thought it would be a good product to use and I usually use neutrogena products. But after 2 days use the product dried out my skin tremendously and left a dry flakey burnt feeling. I usually have oily soft skin with occasional mini break outs and for the past week it has been rough, dry, and breaking out all over. I do not recommend this product if you have sensitive skin. The burning feeling it has left on my skin has been a very uncomfortable experience.

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
Sep 24, 2017
bdann889
3 out of 5 stars review

Clears Breakouts, Dries Skin

I bought this two weeks ago hoping that it would be the one acne product that works. I use this with the Pink Grapefruit Moisturizer as well, and while my breakouts are beginning to go away, my face is becoming very dry. However, If i used it with a better Moisturizer it might be better. Overall, great for breakouts, yet dries up your face really bad.

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
reply from Company Services

Thank your for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Feb 12, 2025
jessicas6d5e_1749
5 out of 5 stars review

Great daily face wash

I love this face wash. It foams up well and smells incredible. It always leaves my skin feeling very clean and tight. The bottle is perfect to fit on your shelf in the bathroom and I love that the ingredients are cruelty free and not tested on animals.

Review from influenster.com
Helpful?6FPK0KRSJP6O132619226
Jan 30, 2018
ddta
1 out of 5 stars review

DONT USE

Everytime I use this I end up having breakouts. Eight pimples would appear on my forehead and on each section of my face. This is a terrible product, and I'm very surprised this is still being sold considering that everybody has serious skin problems with this product.

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
reply from Consumer Service

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Jul 27, 2014
Ellie
1 out of 5 stars review

Terrible product

I purchased this product yesterday and being such a big company like Neutrogena I thought I could trust this product on my skin. I washed my face last night and woke up with patches of itchy bumps, I ignored this as I never thought this product could do this to my face so quickly, I washed my face again this morning and by the evening my whole face was swollen covered in a very sore red rash. my face was burning and I instantly got a high temp. my face burns too touch. I have read so many other reviews from this product and so many people have said the same thing, even some people said they contacted Neutrogena with photos of their face burnt and Neutrogena was not interested. I think it is absolutely disgusting that this product is still being sold after the amount of complaints, and it is disgusting the way Neutrogena are responding to the complaints. I wish to take my complaints further.

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
reply from Consumer Care

Hello Ellie. Thank you for taking the time to review this product. We are sorry to hear that you had a reaction to this product. We take these matters very seriously and we want to learn more about your experience so we can help. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EDT Monday through Friday. We look forward to hearing from you.

Feb 24, 2025
charlesk21_8956
5 out of 5 stars review

Good acne wash!

This product is highly effective leave your face feeling clean and refreshed the sun is amazing and it's made with good ingredients the package is attractive and the texture of the product is great I highly recommend this product anybody looking for a good acne wash!.

Review from influenster.com
Helpful?6FPK0KRSJP6O132619226
Nov 22, 2014
Larae A.
1 out of 5 stars review

Horrible reaction!!!

Bought this product hoping that it would be a nice cleanser that helped clear my oil prone skin. I used this product for 2 days with no issue and it seemed to be working fairly good. Boom, 3rd day comes around, and my skin breaks out in hives, it is burning up and peeling so badly. I would advise all to avoid this product! I do not have sensitve skin and have never had any issues with facial products before and now I am stuck with this horrible reaction and painful skin!!!!

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
reply from Consumer Care

Hi and thank you for writing a review of one of our Neutrogena® products. We're so sorry to hear about the reaction you had with this product, that is not typical and we'd like to help. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Monday through Friday.

Aug 14, 2014
Monirrr14
1 out of 5 stars review

My Skin is now Red,Dry,Itchy cause of this Product

I saw the commercial from this Product so i went to the store to buy it cause i wanted to get ride of the pimples before going back to school...So i tried it about 3 times and the morning after i woke up with dryness,redness all over my cheeks,and my skin peeling off around my nose.. it looks horrible and feels horrible.....This is the last time i will ever buy Neutrogena i thought had good products that will work but i see its not.. i am very disappointed with this

Review from neutrogena.com
Helpful?6FPK0KRSJP6O132619226
reply from Consumer Care

Thanks for your feedback, Monirrr14. This is not a typical reaction and we are so sorry to hear that this happened. We would like to speak with you to learn more about your experience. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday through Friday 8am to 8pm EDT. We look forward to your call.