Hamilton Beach 12-Cup Programmable Drip Coffee Maker Machine, Dispensing Coffee Pot, Cafetera, Black

So far so good… I have been a Hamilton Beach supporter for over 30 years and have always found their products to be top notch. I especially love their coffee makers because they add a certain flavor that you can't get from other coffee makers. Keep up the Great work Hamilton Beach, because your products ROCK!

I previously had one of these and absolutely loved, loved, loved it. And it appeared they had stopped making it, as it was hard to find. When this new one arrived, I was so excited %26 tried to put it right to work when I noticed that the hinge on the lid was broken off, just like it appears many others had also. I really wanted to make coffee in it, but I contacted Hamilton Beech by e-mail to see if the would send me a new tank and/or lid. They wrote back that they don't honor warranty for products damaged during shipment %26 to take it back to retailer. I wrote them back that nowhere was any broken piece found in the box %26 the box was not damaged in the least, so it was not damaged in shipment. I am now awaiting their reply, but I just might buy a new one with fingers crossed that I get a good lid %26 return the other one. If the new one comes in the same, I may just keep it as like I have said, I loved this coffee pot...or I should say coffee machine as one of the benefits is...is that there is no pot! One other thing, the heater element will eventually burn out after a couple/few years, but again, I love this machine so much, it's still worth having. Besides, most coffee machines eventually die also. I also wonder if these are refurbished. Hence, some of the complaints on the broken hinge. It's till worth it in my mind. Good luck %26 enjoy!