MSI GS75 Stealth 10SE-620 17.3" Gaming Notebook - Core i7-10875H - 16GB RAM - 512GB SSD - 1920 x 1080 - NVIDIA GeForce RTX 2060 - Windows 10 Pro - Matte Black with Gold Diamond

I purchased my first MSI laptop, a GT70, in 2012 and was blown away. It was durable, fast, and the time it had an issue, MSI tech support was fantastic. So much has changed over the last ten years. When the GT70 eventually died after 8 great years, Covid was dominating the world, and, being bedridden, I went back to the company I had trust in, and after being reassured by an IT friend about the durability, purchased a GS75 Stealth, also known as buyer's remorse. The GS75 stealth is unable to play games comfortably unless the fans are on the highest, cooler-boosted, setting, and what a cacophony; on quiet days the noise can be heard down the hall. That remained true even after I UNDERclocked it. That trait, coupled with appearingly-poor fan filtration, caused two fans to squeal horribly to their premature deaths within the first year. I sent it back to have the fans replaced, and the headphone jack which was 100% my fault, and after a long month, it returned with the diagnosis of dust and life in the fans. I began to blow compressed air in before, during (periodically), and after use, as I do not have personal control over my environment beyond that. Even so, one fan died a couple months ago, but it limped on using the remaining cooling system. A few days ago the second fan died another noisy death, this time with the smell of electrical fire, and I can safely say MSI does not care (see picture). After tech support showed indifference, I did have a lovely conversation with a customer support representative that I believe did everything she could for me, but she hit all the internal roadblocks one would expect higher ups to install to insulate them from what, to them, could be minutia. All I was offered is to pay through the nose to send it in for them to replace the heat sink, which I can't afford. I left the whole experience with a part number and a terror that when I can afford it, I'm going to make a mistake while installing, and be cut off from my communities entirely. That's not even the worst case scenario, as the burn through the paper makes me worry it will spontaneously catch fire someday and MSI will just point the finger at me. Beyond the aforementioned performance contradictions, using the laptop has been equally disappointing. The tops of the keys began to rub off within months. The amount of heat put out through the bottom, even with the fans on highest setting, is able to mildly burn the skin. The cylinder on the cord is significantly wider than the laptop itself, meaning it doesn't sit comfortably and often becomes partly unplugged unless the left side of the laptop aligns with the surface below. I didn't even care about any of that, I figured they must have been innocent oversights or mistakes, and as long as the laptop could perform I'd do my part and make it work. It's clear, now, that I was naive and that this branch of MSI's business is not a priority to them. Buyer beware.