MSI GL65 9SC-002 15.6" Gaming Laptop, Intel Core i5-9300H, NVIDIA GeForce GTX 1650, 8GB, 512GB NVMe SSD

Great laptop. I bought it to replace my desktop and I’m not dissapointed. Runs really well and the fan is usually pretty quiet even when gaming. Black friday deal of $599 madr it a perfect purchase. One thing i didn’t expect was the aluminum casing which was a huge thing for me.

Quote "From User" - "Worked well since Thursday of last week. I used this computer ,for both personal and work. Monday 12.02.2019 ,started work ,and the headphone jack will not work. Returning this laptop. Sad ,really ,because I really like it." This problem seems to be coming from the Windows Drivers Update or Windows Updates once the laptop updates to the 1909 version of Windows 10. The driver for "Realtek(R) Audio" in Device Manager is malfunctioning or it does not work at all after series of recent Windows Updates. This seems to be a software driver issue and it is most likely related to Windows 10. I was able to investigate the hardware completely and it did not seem to be any hardware issue around the audio section of the internal motherboard circuitry. Temporary solution is to turn off Windows Updates or de-install the audio driver and leave it as default "High Definition Audio Driver". If the issue already persists MSI has a tool for factory reset (which will return the laptop software part to default settings with Realtek Audio Driver working OK) - Turn On the laptop - continuously press F3 until the recovery screen comes up. Then Select Troubleshoot - Restore MSI factory settings and follow the on-screen instructions.