Kohler K-9479 Archer 60" X 36" Single Threshold Center Drain Shower Base - Black
Kohler K-9479 Archer 60" X 36" Single Threshold Center Drain Shower Base - Black
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Kohler

Kohler K-9479 Archer 60" X 36" Single Threshold Center Drain Shower Base - Black

1.4 stars out of 19 reviews
(1.4)|
19 ratings
Kohler K-9479 Archer 60" X 36" Single Threshold Center Drain Shower Base - BlackKohler K 9479 Archer 60 X 36 Single Threshold Center Drain Shower Base BlackKohler K 9479 Archer 60 X 36 Single Threshold Center Drain Shower Base GreyKohler K 9479 Archer 60 X 36 Single Threshold Center Drain Shower Base Grey

Key item features

  • Kohler K-9479
  • Archer Collection
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1.4 out of 5 stars
stars19 ratings18 reviews
How item rating is calculated
  1. 5 stars5% (1)
  2. 4 stars0% (0)
  3. 3 stars5% (1)
  4. 2 stars11% (2)
  5. 1 star79% (15)
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Showing 1-3 of 18 reviews

Nov 30, 2021
Rex
3 out of 5 stars review

Have not used it yet

Our builder installed this basin in our new home. This was not the basin we selected but I willing to give it a try. But first I want to confirm if this flipping cover problem has really been solved... and how. What I did notice is that there are no suction cups as others described. What I see is four 3M tape squares. So are you telling me the "fix" is to permanently bond the cover to the base? How are we supposed to clean under the cover? It's a hair trap! Thanks.

Review from kohler.com
Helpful?69ACCJFH4HZA1009627709
Jul 13, 2020
GregIndy
2 out of 5 stars review

Drain cover is terrible

I have two of these shower pans in my kids' bathrooms. Within two years of installation, both of the drain covers failed and started flipping over whenever they were stepped on. The suction cups that are supposed to hold them in place break down and when they do, there's nothing you can do to keep the drain cover in place. The only solution I've come up with is to remove the drain cover entirely which my kids say creates an awkward indentation in the middle of the shower but which makes it safer to use and prevents the constant flipping of the cover.

Review from kohler.com
Helpful?69ACCJFH4HZA1009627709
reply from Customer Service

Hi GregIndy, this is Sarah with Kohler Co. I'm truly sorry to hear your two Archer drain covers have come off of your Archer receptors. We have made enhancements to this product and feel that replacements would resolve this issue. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) so that we can gather more details to best assist you. Sincerely, Sarah S. Kohler Customer Service

Feb 22, 2022
E&J
2 out of 5 stars review

Enhancements are not working

We had this installed by our contractor as part of our bathroom remodel. We didn't really know what we were getting until it was installed and were surprised by the design. Once we started using it we had all the problems mentioned here. Wish I'd known enough to check this out and read the reviews. At any rate, the solution that's working for us is to put a suction mat over the drain. The one we're using is the Gorilla Grip bath mat. The drain cover still rocks a bit under the mat if we step on it the wrong way, but it's a lot steadier and safer than it was.

Review from kohler.com
Helpful?69ACCJFH4HZA1009627709
reply from Customer Service

Hello E&J, my name is Kassi with Kohler Co. I am sorry for the issues you encountered with your drain cover. When you purchase a Kohler product, you expect to receive the best. This is our goal. I am truly sorry this was not the case. lease contact our customer service at 1-800-456-4537 M-F from 8AM-5PM CST so we may gather more information and work together towards a resolution. We look forward to hearing from you! – Kassi D., Kohler Customer Service