KOW Mattress 14 inch Full Size Memory Foam Hybrid Mattress in a Box Plush

Hello anonymous! Thank you for taking the time to share your feedback. We truly appreciate your insights, and we agree that providing clear instructions and product information is essential to ensuring a smooth experience for our customers. Your comments about the lack of product-related details, such as operation instructions, quality information, and warranty, are very valuable to us. We will definitely consider your suggestions as we continue to improve our product packaging and information materials. In the future, we aim to provide clearer guidelines to help our customers better understand how to use and care for our products. If you encounter any further questions or issues with our products, please don’t hesitate to reach out to us via email. We are always here to help and will be happy to assist you. Thank you again for your feedback and for choosing our product!

Hello anonymous! Thank you so much for your wonderful feedback! We are thrilled to hear that you love the mattress and that it exceeded your expectations. Our mattress is made with a hybrid material construction and is carefully packaged using a compression box method. This allows us to maintain the comfort of the mattress while making it easier to ship and move. We take great care to ensure that the quality remains high, all while keeping the product affordable for our customers. We're so glad to hear that you're enjoying the medium firm feel and that it inflated perfectly to full size once unpacked. Your satisfaction means a lot to us, and we truly appreciate your kind words and recommendation. Thank you again for choosing our product, and please don’t hesitate to reach out if you need anything further!